Learning and Development Manager

Description

The Learning and Development Manager is responsible for designing, implementing, managing and oversight of all comprehensive learning and development programs that enhance the skills and knowledge of our team members of the Warm Springs Casino Enterprise. Additionally, this role will oversee the management of our safety program to ensure a safe and secure environment for all staff and guests.  This position oversees employee communication and guest service initiatives which integrate the needs of the organization with the best practices and trends within the gaming industry and beyond.

Qualifications

Essential Duties and Responsibilities:

• Develop and implement learning and development strategies that align with WSCE’s goals and objectives.
• Oversee Enterprise Learning and Development programs, ensuring that its strategies and training offerings (curriculum, programs, activities and referrals) meet the needs and objectives of the organization.
• Develop and implement strategy for delivering exceptional guest service to each guest at Warm Springs Casino Enterprise.
• Work in partnership with management on performance, organizational, and leadership matters.  Conduct needs assessments to determine measures required to enhance employee job performance and overall company performance.
• Develop evaluation tools to monitor performance and direct the needs assessment for training and staff development to enhance the effectiveness of employee performance in achieving the goals and objectives of the company.
• Manages Enterprise’s safety program, including the development and enforcement of safety policies and procedures.
• Conduct regular safety audits and inspections to ensure compliance with safety regulations.
• Provide safety training and education to team members to promote a culture of safety.
• Work with employees to craft career paths.  Implement coaching sessions and mentorship programs to establish a culture of continuous learning.
• Provide support and coaching to Leadership as necessary.  Train and coach managers, supervisors and others involved in employee development efforts.
• Work with Executive Leadership to promote and drive the effectiveness of the organization and to exemplify the desired culture and philosophies of the enterprise.
• Develop and maintain effective organizational communications such as intranet bulletin boards and newsletters to ensure employees have knowledge of training and development events and resources.
• Ensure that Enterprise identified development and training needs are met.  Obtain and develop effective training materials utilizing a variety of media.  Develop learning activities, audio-visual materials, instruction guides and lesson plans.
• Plan, organize, facilitate and order supplies for employee development and training events.
• Works effectively as a team member with other members of management and the Human Resources team.
• Administer spending against the department budget.
• Maintains professional and technical knowledge by conducting research; attending seminars, educational workshops, classes and conferences; reviewing professional publications; establishing networks; participating in professional societies; conferring with representatives of contracting agencies and related organizations.
• Performs special projects and other duties as assigned.
• Ensure compliance with IGRA, Tribal-State Compact, Tribal Gaming Ordinance, Tribal Gaming Regulations, FinCEN requirements and Warm Springs Gaming Enterprise Internal Controls.
• Will perform other duties and projects as assigned.

Education, Qualifications and Experience:

• Degree in Training & Development, Education, Human Resources, Business Administration or relevant field preferred. 
• Five (5) years working experience in management with at least two (2) years in a successful learning and development role.
• Combination of education and experience will be considered.
• Experience in safety program management, preferably a casino or hospitality environment preferred.
• Strong knowledge of learning and development principles and practices.
• Excellent communication, presentation and interpersonal skills.
• Ability to work collaboratively with diverse teams and stakeholders.
• Strong organizational and project management skills.
• Highly proficient in the use of MS Word, Excel and PowerPoint.
• Proven ability to foster mentoring relationships and drive continuous results of department managerial personnel.
• Strong analytical skills as well as skilled in research and data analysis.
• Must be highly motivated and dedicated to quality training across the organization.
• Certification in safety management or related field is a plus.
• Certified Professional in Learning and Performance (CPLP) or similar certification is a plus.
• Previous Human Resources experience and certification is a plus.

Competencies:

• Excellent communications skills are essential.  This includes verbal, written and listening skills.  Must be able to communicate effectively with all levels of personnel, management and guests while providing excellent service to internal and external customers.  Must maintain strict confidentiality.
• Must establish and maintain excellent working relationships with department heads, members of the public, employees and/or vendors.
• Must be able to analyze and solve complex management problems that may have non-standard solutions.
• Skill in solving practical problems and deal effectively with situations where only limited standardization exists.
• Proven innovation skills and creativity required.

Physical Demands:

• Some lifting and carrying is required.  Lifting items weighing as much as 60 pounds may be required, but this should occur rarely, i.e., less than 15% of the time.
• This position requires reaching, manipulating and keyboard operation (typing).
• This position requires sitting, stooping, standing, bending and walking.
• This position requires intense and exacting mental and visual attention.

Working Conditions:

• This job is typically performed under very comfortable working conditions; disagreeable elements are generally absent during normal job performance.  However, at times, it requires working in areas where the noise level is high, where there is secondhand tobacco smoke while performing intense, complex and very involved tasks with major responsibility.
• Must observe and comply with all safety regulations and procedures, including the use of any and all safety equipment provided.  Must practice safety at all times.

Special Requirements:

• Must maintain a valid Oregon driver's license.
• Must be 21 years of age or older.
• Must submit to and pass a drug/alcohol screening test.
• Must submit to and pass an Oregon State background investigation.
• Proven gaming license eligibility preferred.

Salary : $70,000