What are the responsibilities and job description for the Supervisory Information Technology Specialist position at Indian Health Service?
Summary
This position is with the Office of Information Technology (OIT), Division of Customer Experience (DCX). The purpose of this position is to provide centralized enterprise-wide customer experience information technology (I/T) services to the organization and policy guidance and oversight of customer I/T experience activities. The incumbent reports to the OIT Deputy Director.
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Duties
Program Management
Requirements
Conditions of Employment
Selectee may be subject to a probationary period
U.S. Citizenship is required
Selective Service Registration is required for males born after 12/31/1959
A one-year supervisory/managerial probationary period may be required upon selection/placement.
Confidential Financial Disclosure Form required.
Successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit www.dhs.gov/E-Verify/.
You will need to set up direct deposit so we can pay you.
Background Investigation: If you are selected for this vacancy, you must undergo a pre-employment fingerprint check and background investigation. Fingerprint results and background investigation documentation must be cleared prior to hire. After you begin your employment, your continued employment is contingent upon the outcome of a complete background investigation as determined by the sensitivity level of your position. The investigation must find that you are suitable for Federal employment in your position. If you are found not suitable, you will be terminated after you begin work. If you make a false statement in any part of your application, you may not be hired; you may be fired after you begin work; or subject to possible criminal charges. You may be subject to a credit check as a part of the background investigation process.
Qualifications
To qualify for this position, your resume must state sufficient experience and/or education, to perform the duties of the specific position for which you are applying.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; social). You will receive credit for all qualifying experience, including volunteer and part time experience. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week.
Basic Requirements
Minimum Qualifications
GS-15: One (1) year of specialized experience equivalent to at least the GS-14 grade level.
Examples of specialized experience at the GS-15 grade level
SELECTIVE PLACEMENT FACTOR
This position requires Federal Acquisitions Contracting, Contract Officer Representative-Level III Certification (FAC-COR, Level Ill) and Federal Acquisitions Contracting, Program and Project Management Senior Level Certification (FAC-PPM, SR Level) certifications.
NOTE: You must submit proof of certifications with your application.
You must meet all qualification requirements within 30 days of the closing date of the announcement.
Education
There are no education requirements.
Additional information
This position is eligible for workplace flexibilities which may include remote work or telework options, and/or flexible work scheduling. These flexibilities may be requested in accordance with the HHS Workplace Flexibilities policy. https://www.hhs.gov/about/agencies/asa/ohr/hr-library/990-1/index.html.
Additional selection(s) of candidates may be possible within 240 days from the date the certificate of eligibles was issued for this announcement.
Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. IHS may offer newly-appointed Federal employees credit for their directly related previous non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave.
This position is not covered by a Bargaining Unit.
This position has no promotion potential.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
IHS Headquarter
5600 Fishers Lane
Rockville, MD 20857
US
This position is with the Office of Information Technology (OIT), Division of Customer Experience (DCX). The purpose of this position is to provide centralized enterprise-wide customer experience information technology (I/T) services to the organization and policy guidance and oversight of customer I/T experience activities. The incumbent reports to the OIT Deputy Director.
Learn more about this agency
Help
Duties
Program Management
- Manage the oversight of enterprise-level procurement of end-user software, hardware and peripherals.
- Manage the scope, schedule, and cost of projects to improve customer experience.
- Plan and prioritize projects, obtain resources, and oversee implementation.
- Manage the development of policy changes in response to changes in levels of appropriations or other legislated changes.
- Develop the division strategic direction to align with Indian Health Service (IHS) goals and objectives and oversee the development and implementation of agency initiatives that improve customer relations and experiences.
- Manage customer relationship management systems, human-centered design principles, and continuous performance improvement to provide timely, reliable, and available information technology (I/T) Service Desk and I/T management services.
- Review, evaluate, and synthesize data to uncover issues, identify trends and provide insights that drive organizational strategy.
- Manage the Division of Customer Experience with full authority for the day-to-day operations and I/T acquisitions.
- Manage a federated relationship with IHS Area and Site I/T leaders, including tribal relationships that seek to lessen their workload, responds to emerging requirements, and respects the exercise of tribal sovereignty.
- Manage organizational changes throughout division, or major changes to the structure and content of the program.
- Hire, retain, and engage staff and oversees performance management.
- Oversee all budget maintenance tasks and individual project budget allocation for the overall program.
- Coordinate budget formulation, presentation, and execution with respect to agency I/T operations and customer experience needs.
- Manage and monitor major I/T investments, such as hardware, software, contracts, and licenses.
- Apply knowledge of a wide range of principles, procedures, methods, and concepts of budgeting to compile, consolidate, and analyze budgetary data.
- Serve as a technical authority in analyzing and implementing procurement policies, standards, and procedures.
- Assist the Office of Information Technology (OIT) Director and Deputy Director with the execution of all public affairs and communications, including but not limited to internal IHS communications, Tribal Consult/Urban Confer activities, and congressional engagements.
- Represent the division to IHS Area Directors, Chief Medical Officers, Chief Medical Information Officers, Tribal Nations, Urban Programs and other federal and state organizations.
Requirements
Conditions of Employment
Selectee may be subject to a probationary period
U.S. Citizenship is required
Selective Service Registration is required for males born after 12/31/1959
A one-year supervisory/managerial probationary period may be required upon selection/placement.
Confidential Financial Disclosure Form required.
Successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit www.dhs.gov/E-Verify/.
You will need to set up direct deposit so we can pay you.
Background Investigation: If you are selected for this vacancy, you must undergo a pre-employment fingerprint check and background investigation. Fingerprint results and background investigation documentation must be cleared prior to hire. After you begin your employment, your continued employment is contingent upon the outcome of a complete background investigation as determined by the sensitivity level of your position. The investigation must find that you are suitable for Federal employment in your position. If you are found not suitable, you will be terminated after you begin work. If you make a false statement in any part of your application, you may not be hired; you may be fired after you begin work; or subject to possible criminal charges. You may be subject to a credit check as a part of the background investigation process.
Qualifications
To qualify for this position, your resume must state sufficient experience and/or education, to perform the duties of the specific position for which you are applying.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; social). You will receive credit for all qualifying experience, including volunteer and part time experience. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week.
Basic Requirements
- Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
- Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
- Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
- Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
Minimum Qualifications
GS-15: One (1) year of specialized experience equivalent to at least the GS-14 grade level.
Examples of specialized experience at the GS-15 grade level
- At the C-Suite level, leading the direction and management of health information technology customers experience, enterprise assets, digital communications, enterprise software application and information technology lifecycle;
- Oversee large ($100M ) information technology projects/programs with multiple deliverables in a healthcare environment;
- Integrate and troubleshoot products with new or existing products.
SELECTIVE PLACEMENT FACTOR
This position requires Federal Acquisitions Contracting, Contract Officer Representative-Level III Certification (FAC-COR, Level Ill) and Federal Acquisitions Contracting, Program and Project Management Senior Level Certification (FAC-PPM, SR Level) certifications.
NOTE: You must submit proof of certifications with your application.
You must meet all qualification requirements within 30 days of the closing date of the announcement.
Education
There are no education requirements.
Additional information
This position is eligible for workplace flexibilities which may include remote work or telework options, and/or flexible work scheduling. These flexibilities may be requested in accordance with the HHS Workplace Flexibilities policy. https://www.hhs.gov/about/agencies/asa/ohr/hr-library/990-1/index.html.
Additional selection(s) of candidates may be possible within 240 days from the date the certificate of eligibles was issued for this announcement.
Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. IHS may offer newly-appointed Federal employees credit for their directly related previous non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave.
This position is not covered by a Bargaining Unit.
This position has no promotion potential.
- This position is being announced concurrently under the Excepted Service/Merit Promotion procedures. Please review vacancy announcement number IHS-25-HQ-12660449-ESEP/MP for eligibility requirements. NOTE: Applicants must apply separately for each announcement in order to be considered.
- Help A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
IHS Headquarter
5600 Fishers Lane
Rockville, MD 20857
US
