What are the responsibilities and job description for the Telephone Operator position at Indian Health Service?
This position is located at the Fort Peck Service Unit in Poplar, MT. The purpose of this position is to operate the telephone switchboard for the hospital Verne E. Gibbs Health Center and perform clerical/greeter duties for the facility.
Join our team of health care professionals committed to improving the quality of health care delivery against the stunning backdrop of the Rocky Mountains' snowcapped peaks and sweeping vistas of the Great Plains in the Billings, Montana area!
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; social). You will receive credit for all qualifying experience, including volunteer and part time experience. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week.
MINIMUM QUALIFICATIONS:
GS-03: Six months of General experience preforming progressively responsible clerical, office or other work that indicates ability to acquire the particular knowledge and skills needed to particular knowledge and skills needed to operate a telephone switchboard, and provide assistance to personnel, customers, and others.
OR
One year of education above high school is also qualifying for the GS-3 level (must provide transcripts). One year of full-time academic study is defined as 30 semester hours, 45 quarter hours, or the equivalent in a college or university, or at least 20 hours of classroom instruction per week for approximately 36 weeks in a business, secretarial, or technical school.
OR
Combined Education and Experience: Equivalent combinations of successfully completed post-high school education and experience may be used to meet total experience requirements at the GS-3 level. The total combined percentage must equal at least 100 percent to qualify an applicant.
GS-04: One year of general experience. General experience preforming progressively responsible clerical, office or other work that indicates ability to acquire the particular knowledge and skills needed to particular knowledge and skills needed to operate a telephone switchboard, and provide assistance to personnel, customers, and others.
OR
Completed (2) years of education above the high school level. This education must have been obtained in an accredited business, secretarial or technical school, junior college, college or university. (Must provide evidence with your application).-or-Combined Education and Experience: Equivalent combinations of education and experience that when combined fully meet the minimum qualification for this position. The total percentage must equal at least 100 percent to qualify an applicant for GS-04 grade level.
Time In Grade
Federal employees in the competitive service are also subject to the Time-In-Grade Requirements: Merit Promotion (status) candidates must have completed one year of service at the next lower grade level. Time-In-Grade provisions do not apply under the Excepted Service Examining Plan (ESEP).
You must meet all qualification requirements within 30 days of the closing date of the announcement.
Open Until Filled: This position is being advertised as "Open Until Filled". This announcement is open until the vacancy is filled. It may be extended or closed prior to the current closing date. First cut-off date is 12/19/2024 for review of applications and every 2 weeks thereafter until filled
Join our team of health care professionals committed to improving the quality of health care delivery against the stunning backdrop of the Rocky Mountains' snowcapped peaks and sweeping vistas of the Great Plains in the Billings, Montana area!
Qualifications:
To qualify for this position, your resume must state sufficient experience and/or education, to perform the duties of the specific position for which you are applying.Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; social). You will receive credit for all qualifying experience, including volunteer and part time experience. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week.
MINIMUM QUALIFICATIONS:
GS-03: Six months of General experience preforming progressively responsible clerical, office or other work that indicates ability to acquire the particular knowledge and skills needed to particular knowledge and skills needed to operate a telephone switchboard, and provide assistance to personnel, customers, and others.
OR
One year of education above high school is also qualifying for the GS-3 level (must provide transcripts). One year of full-time academic study is defined as 30 semester hours, 45 quarter hours, or the equivalent in a college or university, or at least 20 hours of classroom instruction per week for approximately 36 weeks in a business, secretarial, or technical school.
OR
Combined Education and Experience: Equivalent combinations of successfully completed post-high school education and experience may be used to meet total experience requirements at the GS-3 level. The total combined percentage must equal at least 100 percent to qualify an applicant.
GS-04: One year of general experience. General experience preforming progressively responsible clerical, office or other work that indicates ability to acquire the particular knowledge and skills needed to particular knowledge and skills needed to operate a telephone switchboard, and provide assistance to personnel, customers, and others.
OR
Completed (2) years of education above the high school level. This education must have been obtained in an accredited business, secretarial or technical school, junior college, college or university. (Must provide evidence with your application).-or-Combined Education and Experience: Equivalent combinations of education and experience that when combined fully meet the minimum qualification for this position. The total percentage must equal at least 100 percent to qualify an applicant for GS-04 grade level.
Time In Grade
Federal employees in the competitive service are also subject to the Time-In-Grade Requirements: Merit Promotion (status) candidates must have completed one year of service at the next lower grade level. Time-In-Grade provisions do not apply under the Excepted Service Examining Plan (ESEP).
You must meet all qualification requirements within 30 days of the closing date of the announcement.
Responsibilities:
- Operates the public address system using prescribed hospital emergency and special codes to page and alert staff members.
- Receives and relay incoming, outgoing and interoffice messages for all staff members and visitors to the facility.
- Provides orientation to all new staff members on telephone policy regarding messages, paging, incoming and outgoing mail, receipt of fax material, and use of fax machine.
- Assists patients and visitors with finding their destination and answers routine questions.
- Maintains and replenishes office supplies as needed.
Open Until Filled: This position is being advertised as "Open Until Filled". This announcement is open until the vacancy is filled. It may be extended or closed prior to the current closing date. First cut-off date is 12/19/2024 for review of applications and every 2 weeks thereafter until filled
Salary : $35,499
