Customer Service Representative

Position Title: Customer Service Representative

Position Type: Full Time

Location: Indian River County, FL

Position Summary:

Entry level customer service position with the Tax Collector’s Office of Indian River County. Employee will process the following services: driver’s licenses, title and registrations, disabled parking placards, dealer work, hunting and fishing licenses, property tax payments, and local business tax applications.

Hours of work: 8:00 AM to 5:00 PM Monday to Friday

Welcome to Your Next Chapter at the Tax Collector's Office!

Step into a role where your dedication to outstanding customer service makes a real difference. As a Customer Service Representative, you're not just joining a team; you're becoming a vital part of our commitment to excellence.

Every interaction you handle contributes to a positive experience for our community. At the Tax Collector's Office of Indian River County, we celebrate and value your passion for service. Your role is pivotal in shaping our office's reputation and enhancing overall satisfaction.

Join us in championing the importance of excellent customer service. Your dedication isn't just valued; it's celebrated here. Welcome to a team where your commitment to service is the driving force behind our success.

Let's embark on this journey of service excellence together!

Essential Functions:

The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. It is not necessarily descriptive of any one position in the class. The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position.

• Enforce and uphold office policies to ensure a positive customer experience.
• Refer to comprehensive procedure manuals when assisting customers, fostering consistency and accuracy.
• Assist drive-thru customers with efficiency and courtesy.
• Handle sensitive documents presented by customers securely and discreetly.
• Demonstrate a clear understanding of Real-ID requirements and effectively communicate and enforce them.
• Issue driver’s licenses and identification cards with precision.
• Expertly process title and registration work, ensuring accuracy and compliance.
• Issue fishing licenses with a customer-centric approach.
• Efficiently process and collect local business taxes.
• Collect property tax payments, providing a seamless transaction experience.

Position Qualifications:

• High School Diploma or equivalent.
• 2 years of customer service experience (preferred).
• Familiarity with Windows and Office Suite.

Knowledge, Skills & Abilities:

• Attention to detail, ensuring accuracy in all transactions.
• Ability to accept and apply constructive criticism from managers and peers.
• Strong multitasking and prioritization skills.
• Effective time-management capabilities.
• Critical thinking to handle complex customer queries.
• Excellent communication skills in English, both orally and in writing.
• Flexibility with schedule when necessary.
• Must have a valid driver’s license.
• Ability to travel between locations when necessary.

Advancement Opportunities and Training:

• Explore potential career growth within the Tax Collector’s office, with opportunities for professional development and advancement.
• Access comprehensive training programs, not only specific to the Tax Collector's office but also tailored for your broader professional growth.

Company Culture:

We foster a collaborative and supportive work environment, where every team member plays a crucial role in serving the community.

Join us in making a difference in the community through excellent customer service at the Tax Collector's Office of Indian River County!

SELECTED APPLICANT MUST PASS DRUG TESTING AND BACKGROUND CHECK.

Job Type: Full-time

Pay: From $17.50 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Language:

• Spanish (Preferred)

Ability to Commute:

• Vero Beach, FL 32960 (Required)

Ability to Relocate:

• Vero Beach, FL 32960: Relocate before starting work (Preferred)

Work Location: In person

Salary : $18