What are the responsibilities and job description for the Student Help Desk Assistant position at Indian River State College?
Job Description
Join the IRSC Team – Exceptional Benefits Await You!
At Indian River State College (IRSC), you’ll do more than just build a career—you’ll have the opportunity to make a meaningful impact by supporting our students, staff, and faculty.
Are you passionate about helping others succeed? Do you have a knack for technology and a friendly, service-oriented attitude? If so, we want you to join our team as a Student Help Desk Assistant!
JOB SUMMARY:
Under the direct supervision this position provides on-demand technical assistance to students, supports their success by addressing basic technology needs, and ensures a welcoming, service-oriented environment. Fosters a supportive atmosphere for students and ensuring seamless navigation of college resources and technology.
SPECIFIC DUTIES AND RESPONSIBILITIES:
- Provide friendly, individualized technical support to students in areas such as accessing college systems, basic troubleshooting, and navigating online resources.
- Guide students in using college technologies, including MyPioneerPortal, learning management systems, Office 365, and other essential tools.
- Assist in maintaining the Student Help Desk's operational efficiency by identifying common issues and suggesting improvements.
- Support student success through direct interaction and by promoting available resources, such as workshops, tutorials, and events.
- Collaborate with Student Help Desk staff, faculty, and college departments to deliver excellent service.
- Maintain an updated knowledge of college systems, policies, and procedures to better assist students.
- Assist with equipment checkouts and ensure proper documentation and usage guidelines are communicated.
- Complete other duties as assigned by the supervisor.
QUALIFICATIONS, KNOWLEDGE AND SKILL REQUIREMENTS:
- High school diploma or equivalent (Associate's degree preferred).
- Demonstrated customer service experience, preferably in a fast-paced environment.
- Basic proficiency in computer applications, including Microsoft Office, web-based platforms, and email systems.
- Strong verbal and written communication skills.
- Ability to work collaboratively and independently while maintaining attention to detail.
- Willingness to foster an inclusive and welcoming environment for a diverse student population.
- Ability to manage multiple tasks and remain calm under pressure.
- This position includes flexible scheduling, with the potential for evening and weekend shifts based on student needs.
- Travel to branch campuses may also be required.
PHYSICAL DEMANDS:
This position classifies the physical exertion requirements as sedentary work involving lifting no more than 10 pounds at a time and occasionally lifting or carrying articles like docket files, ledgers, and small tools. Although a sedentary job is defined as one which involves sitting, a certain amount of walking and standing is often necessary in carrying out job duties. Jobs are sedentary if walking and standing are required occasionally, and other sedentary criteria are met.
ADDITIONAL EXPECTATIONS:
Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. Additionally, all employees of the College are expected to maintain professional standards of communication, able to learn and apply new technology, and abide by all policies and procedures. Continued employment remains on an “at-will” basis.
This description is intended to indicate typical kinds of tasks and levels of work difficulty that will be required of positions given this title and shall not be construed as declaring every specific duty and responsibility of the particular position. This job description is not intended to be a contract for employment, and the employer reserves the right to make any necessary revisions to the job description at any time without notice.
Ready to Make a Difference? Apply now and help us create a supportive, tech-savvy campus community!
Classification
Staff
Supervisory
No
FLSA Exempt
No
Employment Type
Regular
Compensation and Application Deadline
Pay range starts at: $15.00/hour | All salary calculations start at the minimum salary and will be based on candidate's education and experience. | Grant Funded. | Open until filled.Salary : $15
