Client Care Coordinator

The Client Care Coordinator is a multi-faceted role with duties that include but are not limited to assisting and connecting clients to appropriate entitlements, and ensure priority access to services.

Shift: 2nd shift (3p-11p)

RESPONSIBILITIES:

• Client Care Coordinators shall be the point of contact when communicating with referral sources and provide information as requested.
• Ensure all written correspondence meets timeliness standards, contain accurate information and other requirements reflected in this program.
• Consult with patients and family members to discuss their health problems.
• Educate patients about their condition, medication, and give them specific instructions.
• Develop a care plan to address their personal health care needs.
• Consult and collaborate with other health care providers and specialists to set up patient appointments and treatment plans.
• Client Care Coordinators shall actively engage and assist eligible clients in gaining public insurance, DSS application process and connection to entitlements such as Medicaid / Medicare. Client Care Coordinators must be intimately knowledgeable with DSS regulations as a means to matching clients’ needs and maximizing third party reimbursement. Client Care Coordinators will begin working with eligible clients at initial appointment and reengage client if she/he loses benefits.
• Provide timely and accurate, typed communications with referral source (i.e. assessment results), progress reports, notification of missed appointments.
• Assist in the scheduling of evaluations or any other services within the timeframe requirements.
• Assist program staff in the completion of timely progress and discharge reports.
• Client Care Coordinators shall be responsible for data entry; data quality review checks, ensuring data timeliness and accuracy and use data outputs when making operational decisions.
• Update Reports for missed appointments with regards to timeliness standards.
• The Client Care Coordinators are responsible in engaging and motivating client to attend treatment after each missed appointment via telephone, letters or other means.
• Attend ongoing training and courses to keep abreast of new developments in health care.
• Comply with organizational guidelines and health care laws and regulations.
• Assist with substance use testing and reporting
• Other duties as assigned

QUALIFICATIONS:

Significant experience in the human service field. Bilingual/Bicultural ability may be required depending on population served.

Key skills possessed include:

• Excellent interpersonal skills and ability to engage consumers from diverse social and ethnic backgrounds
• Strong organizational skills to handle varied duties and responsibilities
• Strong computer skills including Word and Excel The candidate must have high levels of personal characteristics including, but not limited to the following: enthusiasm, competency, empathy, and warmth. The candidate must also be firm but fair, encourage self-efficacy and model pro-social beliefs. The candidate must be flexible, with a high degree of motivation, exercise good judgment, and be able to work independently

Job Type: Full-time

Pay: $20.00 - $24.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off

Schedule:

• 8 hour shift

Work Location: In person

Salary : $20 - $24