Director, Performance Quality Improvement

Are you someone who is passionate about making a difference in the lives of others? Do you enjoy caring for and mentoring others with disabilities?

MyPath and its Operating Companies provide specialized services and dignified care for children, adolescents and adults with special needs. Our companies provide a spectrum of services and support which promote the ability of those we serve to live as independently as possible in the community.

Overview

About Us

At MyPath, we are committed to making a meaningful difference in the lives of children, adolescents, and adults with special needs. Through our Operating Companies, including T.C. Harris School & Academy, we provide specialized services and dignified care to empower individuals to live as independently as possible.

At T.C. Harris School & Academy, our mission is to support individuals with neurodiverse needs by providing the resources, guidance, and opportunities they need to thrive. Through individualized support, self-direction, education, and community involvement, we help those we serve realize their full potential.

Position Summary

The Director of Performance Quality Improvement is a key leadership role responsible for overseeing the development, implementation, and evaluation of quality assurance initiatives across all program areas. This individual will ensure compliance with licensing requirements, clinical standards, regulatory guidelines, and organizational policies. Reporting to the Executive Director, the Director of Performance Quality Improvement will also provide direct supervision to a dedicated team and play a pivotal role in advancing operational excellence at T.C. Harris School & Academy.

Key Responsibilities

Quality Assurance and Compliance

• Lead proactive quality assurance practices to maintain compliance with licensing and regulatory standards.
• Conduct root cause analyses for incidents, identifying trends, and driving corrective actions.
• Oversee regulatory audits and accreditation processes, serving as the primary liaison for licensing agencies.
• Develop and implement action plans to address regulatory findings.

Strategic Development

• Create evaluation frameworks to assess program strengths, identify gaps, and drive continuous improvement.
• Facilitate projects focused on process enhancements, ensuring alignment with organizational goals.
• Analyze outcome data to measure program effectiveness and recommend improvements.

Leadership and Team Oversight

• Supervise the Quality Assurance Assistant, Training Coordinator, and Data Entry Specialist.
• Provide task direction to Case Coordinators, Therapists, and Program Supervisors as needed.
• Foster a culture of collaboration, accountability, and professional growth.

Operational Excellence

• Monitor and improve documentation and record-keeping practices to ensure consistency and compliance.
• Promote employee engagement through transparent communication and supportive leadership.
• Ensure adherence to company policies, maintaining a professional and respectful workplace environment.

Qualifications

Education: Master’s Degree in a human services-related field (required).

Experience:

• Minimum of 5 years’ experience working with individuals diagnosed with emotional, mental health, neurological, or developmental disabilities in a residential setting.
• 3-5 years of supervisory experience (preferred).

Skills:

• Exceptional analytical, communication, and problem-solving skills.
• Working knowledge of RTC program procedures, licensing standards, and accreditation requirements.
• Proficiency in Microsoft Office Suite and related software tools (myEvolv, Infinite Campus etc.)

Our Commitment to Diversity

At MyPath, we are dedicated to fostering an inclusive, equitable, and diverse workplace. We value the unique perspectives and experiences of our employees, the individuals we serve, and the communities we support.

We encourage applicants from all backgrounds to join us in creating a culture where everyone feels a sense of belonging.

Why Join Us?

As part of MyPath, you will benefit from a culture of employee ownership, where your contributions directly impact the organization’s success. We are guided by five core values:

Passion - Accountability - Teamwork - Openness - Continuous Learning and Innovation

At MyPath, we believe in rewarding dedication and providing opportunities for personal and professional growth. Together, we can make a lasting difference in the lives of others.

Additional Information

MyPath is composed of a beautifully diverse spectrum of employees with different characteristics, abilities, and life experiences. We believe that equitable, diverse, and inclusive practices in our workspaces are integral to the existence of MyPath. We value our diverse spectrum of Owners, the individuals we serve and the communities we encounter.

Our success as an organization is directly proportional to our ability to create belonging and genuinely engage our Owners and potential Owners. We ask for demographic information so that we can be intentional in supporting our Owners best. Although not required, we would appreciate you sharing to help our commitment of cultivating a diverse, equitable, inclusive, and belonging MyPath.

Our Culture

At MyPath, we support an ownership culture throughout the organization. Our culture is based on our five beliefs and behaviors:

• Passion

• Accountability

• Teamwork

• Openness

• Continuous Learning and Innovation

As an employee owner, you can expect transparency, respect and appreciation. You’ll impact the place you work and map a career within MyPath. With your passion and our breadth of services, your options are nearly limitless!