Vital Link Logistics Coordinator - Day Shift

Job Details

Job Location

Indianapolis, IN - Indianapolis, IN

Description

Are you looking for an exciting career opportunity to use your knowledge and skills to save and enhance lives? Do you want to work toward a mission that creates an amazing legacy?

As a Vital Link Logistics Coordinator, you are the first step in the organ/tissue donation process! In this position you are responsible for:

• Coordinating transportation of our donor patients by communicating with our internal teams and our external partners, including funeral homes, hospitals and coroners’ offices
• Triaging incoming referrals for potential organ donation
• Serving as a liaison for our internal teams to make sure potential donors are monitored
• Checking-in deceased patients as they arrive at our facility
• Working in a fast-paced environment while juggling multiple priorities
  
  

This position works a 12-hour night shift, from 7:00 am to 7:00 pm. The schedule rotates, and requires up to two weekends per month.

Qualifications

Qualified candidates will have a high school diploma or GED and post-secondary training or education in a relevant area. This could be an EMT, LPN, Medical Assistant, or another similar background. A background in dispatch or logistics is a plus.

Required Knowledge, Skills and Abilities:

• Passion for helping others and “thinking big” are required.
• Provide exemplary customer service to all callers.
• Basic knowledge of medical terminology as it relates to understanding donation process.
• Knowledge of and skill in using personal computers and related software.
• Demonstrated effective interpersonal and communication skills.
• Ability to interpret/assess lab criteria and radiology results.
• Skill in effective verbal communication to establish positive relationships with hospital
• partners, Indiana Donor Network staff, coroners, funeral homes, and families.
• Skill in thinking critically to generate options and overcome objections in a professional manner.
• Skill in handling multiple tasks simultaneously.
• Skill in listening actively and empathically.
• Skill in identifying what situations require escalation to higher levels; ability to use resources effectively.
• Efficient and comfortable in simultaneous work of typing while talking to customers and using various electronic applications with good accuracy.
• Ability to approach families to maintain authorization goals for tissue donation.
• Ability to remain calm in stressful situations.
• Ability to work effectively in a team environment.
• Ability to maintain confidentiality.
• Ability to work shifts in addition to set schedule on an as-needed basis.
  
  

Indiana Donor Network is committed to providing equal employment opportunities to all persons regardless of race, religion, color, gender, national origin, age, disability, ancestry or sexual preference. Employment is subject to being able to pass a 9-panel drug test and a background screen. The screen includes verification from the Social Security Administration, criminal courts, federal, state, and county repositories of criminal records, Department of Motor Vehicles and the Office of Inspector General. Our employees enjoy fair compensation, excellent benefits and a rewarding, mission driven environment.