Salesforce Junior Administrator

Company Summary

At Pacers Sports & Entertainment (PS&E), we are dedicated to delivering best-in-class sports and entertainment experiences while making a positive impact on our community. As the home of the Indiana Pacers, Indiana Fever, Indiana Mad Ants, Pacers Foundation, Gainbridge Fieldhouse, and the WNBA 2025 All Star Weekend, we strive to exemplify our core values of Respect, Teamwork, Trust, Passion, and Excellence in everything we do. Our mission is to create memorable moments for our fans and foster a culture of inclusivity and excellence both on and off the court. Our purpose is Winning, Serving, and Entertaining.

Job Summary

We are seeking a dedicated Salesforce Junior Administrator who will play a pivotal role in supporting our CRM Manager. This role will be integral in ensuring data integrity, crafting custom solutions, and enhancing business processes.

Essential Duties / Responsibilities

• Manage the Salesforce support queue to ensure timely resolution of issues
• Develop and maintain dashboards and reports to generate actionable insights
• Help maintain data integrity within the Salesforce CRM system
• Assist with the automation of business processes to improve efficiency
• Develop custom solutions to optimize workflows across internal departments
• Support Salesforce integrations and data connectivity to the Lakehouse
• Ability to translate technical details for the target audience
• Provide insights on customer data to improve engagement and experience
• Lead trainings and end user enablement with various departments
• In every position, each employee is expected to align with PS&E's mission and core values along with actively participating in company-sponsored community outreach programs.
  
  

Qualification Requirements

To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION And/or EXPERIENCE

• Minimum of 1-2 years Salesforce/CRM Admin Experience required
• Preferred exposure to other Salesforce products (ie Data Cloud, Marketing Cloud, Sales Cloud, etc.)
• Experience analyzing qualitative and quantitative data
• Bachelor’s degree in a related field is preferred but not required. Candidates with equivalent related experience will be considered
  
  

Computer Skills

This position requires the employee to have at least 1-2 years’ experience working with Salesforce as well as familiarity with business analytics. An interest in emerging platforms and technologies is necessary for success in this position.

PHYSICAL AND ENVIRONMENTAL DEMANDS

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, stand, walk, move heavy objects, use a computer, use a 10-key calculator, use a telephone, speak, hear, and write.

While performing the duties of this job, the noise level in the office work environment is usually moderate and the noise level in Gainbridge Fieldhouse / game environment is usually loud. The stress level may become high during certain times of the year.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, gender identity, marital status, disability status, protected veteran status, or any other characteristic protected by law.