Customer Service Professional

Job Overview:
Indiana Fram Insurance is seeking a dedicated and customer-focused individual to join their team as a Customer Service Representative. As a key member of the organization, you will interact directly with customers, provide product and service information, and offer sales and marketing support to agents. Your primary goal will be to resolve customer issues efficiently while maintaining excellent relationships and consistently exceeding customer expectations.

Responsibilities:

• Provide exceptional customer service by answering calls, responding to inquiries, and resolving problems in a timely and professional manner.
• Assist agents with sales and marketing efforts, including scheduling appointments and quoting insurance.
• Determine the best course of action to resolve customer complaints and ensure adherence to company policies.
• Collaborate with internal departments to resolve complex issues.
• Develop strong relationships with customers by understanding their unique needs and delivering solutions that exceed their expectations.
• Work closely with management to prioritize activities, meet business objectives, and continuously improve processes.

Requirements for Success:

• A high school diploma or equivalent is required; an insurance background is highly desirable.
• The ability to obtain a Property and Casualty insurance license within the first two years is mandatory.
• Strong communication skills, numerical concepts, and attention to detail are essential for success in this role.

What We Offer:

• A supportive work environment that values work-life balance.
• Paid vacation and sick leave.
• A 401(k) plan with matching contributions.
• A full-time schedule from Monday to Friday.
• Potential bonuses based on performance.
• Benefits eligibility after 30 days of employment.
• Negotiable pay based on level of experience.