What are the responsibilities and job description for the Customer Service Representative - Rochester position at Indiana Fram Insurance?
Responsibilities :
- Interact directly with our customers by providing product and service information.
- Provide sales / marketing support to Agents and assist with office operations such as scheduling appointments, quoting insurance, answering calls, cash handling, etc.
- Determine the best method to resolve problems to ensure customer satisfaction and adherence to the organization's policies.
- Coordinate problem resolution with appropriate departments.
- Build strong customer relationships and deliver solutions and consistently go above and beyond to understand customer needs and expectations.
- Works with guidance to organize, prioritize and oversee activities to efficiently meet business objectives, with a focus on continuous improvement.
Requirements for Success :
IFBI Perks :
LI-KL1
