Medical Interpreter (Bilingual) - Seymour, IN

Description

Indiana Health Centers, Inc. (IHC) is a mission-driven organization providing high-quality, affordable healthcare to underserved and uninsured populations since 1977. At IHC, a Federally Qualified Health Center, we specialize in integrated care which means having access to essential services to meet the needs of patients we serve in the community. With ten healthcare centers and eight Women, Infants, and Children nutrition program locations throughout Indiana, we offer primary medical, dental, and behavioral healthcare services to community-based patient populations that are diverse in age, educational background, and income level.

Meet our Seymour / Jackson County Team: https://indianahealthonline.org/locations/jackson-county/

Hours Of Operation

Medical Hours

Monday - 8:00 AM - 6:00 PM

Tuesday - 7:00 AM - 5:00 PM

Wednesday - 7:00 AM - 7:00 PM

Thursday - 8:00 AM - 6:00 PM

Friday - 7:00 AM - 4:00 PM

Saturday - Closed

Sunday - Closed

IHC's Excellent Benefits And Compensation Package Includes

• Hourly pay
• $1000.00 Perk bonus paid after one year
• Generous Paid Time Off and Floating Holidays
• Day 1 Insurance benefits eligibility: Two (2) Medical plan options (PPO/HSA), Dental, Vision, FSA, HSA
• Employer contribution to Health Savings Account when elected
• 403(b) Retirement Plan matching at one year of employment
• Employer-paid Group Life, Short-term disability, and Long-term disability coverages
• Personify Health Wellness program with paid incentives for participation
  
  

Medical Interpreter Job Summary

The Medical Interpreter contributes to IHC’s mission and goals of client satisfaction, quality of care, cost competitiveness and productivity by ensuring efficient communication between providers, IHC staff, and patients. The Medical Interpreter works closely with other front office staff, back-office staff, and providers to provide customer service to patients in person and over the phone. Works as a front office staff member when not interpreting.

Requires knowledge of a wide body of income eligibility rules in addition to verification, application, and documentation procedures and requirements; electronic medical records, and IHC’s policies and procedures.

Language/communication

• Translate written and interpret spoken English and Spanish, including medical terminology, during patient encounters and phone calls, and for written materials.
• Function as a cultural facilitator between patients and providers.
• Explain cultural differences or practices to health care providers and patients, when appropriate.
• Communicate any special patient needs.
• Responds to patient requests for general information about health center services.
• Calls patients to confirm appointments.
  
  

Front Desk/intake

• Greets clients and visitors to clinic and assists with check in process.
• Schedules patient appointments.
• Answers phones and accurately direct calls.
• Uses and maintains the electronic medical record, accurately assembling income documents, and ensuring client information is up to date and complete.
  
  

Physical demands and work environment

Work is performed in a clinic environment with periods of sitting, walking, standing, and carrying light objects. Moderate risk requires special mitigating precautions and/or protective gloves, masks or clothing due to potential risk form chemicals and diseases. Must be able to operate standard office machinery, including a computer, keyboard, telephone, etc.

Requirements

• High school diploma or equivalent required.
• Bilingual: Spanish/English, written and spoken, including medical terminology required.
• Completion of “Bridging the Gap” training required for certified Medical Interpreter designation. Other medical interpreter certification may be accepted by IHC upon approval from HR.
• One year of prior administrative experience preferred.
  
  

Technology

• Proficient in computer skills, including typing and use of Microsoft Office, EMR, etc.
  
  

Equal Opportunity Employment Statement

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.