Patient Service Representative (non-clinical)

Description

Indiana Health Centers, Inc. (IHC) is a mission-driven organization providing high-quality, affordable healthcare to underserved and uninsured populations since 1977. At IHC, a Federally Qualified Health Center, we specialize in integrated care which means having access to essential services to meet the needs of patients we serve in the community. With ten healthcare centers and eight Women, Infants, and Children nutrition program locations throughout Indiana, we offer primary medical, dental, and behavioral healthcare services to community-based patient populations that are diverse in age, educational background, and income level.

Corporate Hours of Operation

Monday - Friday, 8:00 am - 5:00 pm

IHC’s Excellent Benefits And Compensation Package Includes

• $1000.00 retention bonus paid after one year
• Day 1 Insurance benefits eligibility: Two (2) Medical plan options (PPO/HSA), Dental, Vision, FSA, HSA
• Employer contribution to Health Savings Account when elected
• 403(b) Retirement Plan matching at one year of employment
• Generous Paid Time Off and Floating Holidays
• Employer-paid Group Life, Short-term disability, and Long-term disability coverages
• Flexible Leave of Absence programs
• Personify Health Wellness program with paid incentives for participation
• Two (2) Employee Assistance Programs with 24/7 access to consultive services
  
  

Job Summary

The Patient Service Representative contributes to IHC’s mission and goals of client satisfaction, quality of care, cost competitiveness and productivity by performing a variety of patient services duties necessary to maintain the efficient flow of operations at the health center and ensure a positive and consistent customer service experience for IHC patients. The Patient Service Representative works closely with the front staff at the sites to provide customer service to patients over the phone to schedule and reschedule appointments, make reminder phone calls, and other patient care related questions.

Role Responsibilities

• Help improve the patient’s experience from the beginning of their encounter by answering the phone to the end of their visit by assisting with completing steps in the treatment plan such as sending a referral to a specialist.
• Assist in training new staff for the Patient Service Center.
• Answer phone calls, scheduling appointments, routing calls and addressing other patients’ needs.
• Works with management team to schedule appointments according to Patient Scheduling policy guidelines and health center needs.
• Process appropriate patient paperwork in a timely manner.
• Educate patients regarding documents they will need to provide at the time of service.
• Accurately enter, maintain, and retrieve data on IHC’s Electronic Medical Records (EMR) system.
• Communicate with patients care team as necessary.
• May assist with contacting patients for reminder calls and follow-up.
• May assist with pre-chart preparation; proactively contacting patients to schedule appointments based on scheduling guidelines and policies to increase health center efficiency and productivity.
  
  

Requirements

• Graduation from a standard high school, or equivalent.
• One (1) year of prior experience in an office or health related position.
• Related education can substitute for experience.
• Spanish speaking skills preferred.
  
  

Technology

• Demonstrate office equipment and computer skills, including data entry.
• Able to use Microsoft Word, Excel, and Outlook, eCW, Dialpad, etc.
  
  

Equal Opportunity Employment Statement

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.