What are the responsibilities and job description for the Brand Ambassador position at Indiana Joint Replacement Institute?
Description:
The Brand Ambassador is responsible for representing and promoting the
company, its brand, and services and assist with creating a positive image of the brand. In
this role, the brand ambassador will engage with customers (patients, physicians, and
employers), attend events, and leverage social media to increase brand awareness.
Primary Job Responsibilities:
1. Represent the brand with physicians and patients at various promotional and
community events
2. Engage with potential customers to promote services and providers
3. Distribute marketing materials and discuss service offerings
4. Provide service information and answer customer questions
5. Collect feedback and report market insights and brand perception to leadership
6. Create and share content on social media platforms to increase brand visibility
7. Build and maintain relationships with existing and potential customers (physicians,
patients, and employers)
8. Achieve targets and marketing goals as assigned
9. Track and report on activities and performance metrics
10. Performs other duties as assigned.
Job Requirements
Education: High school diploma or equivalent. Bachelors degree in marketing or
communications preferred.
Experience: Three to five years of prior experience in business development or sales. Prior
experience in healthcare working with physicians preferred.
Ability to manage multiple priorities and projects simultaneously.
Strong communication skills.
Proficiency with the Microsoft office suite (Word, Excel, PowerPoint) and customer relationship
management tools such as Salesforce Lightning.
Requirements:
Knowledge:
1. Knowledge of brand management and its services
2. Knowledge of physician practices preferred.
3. Knowledge of marketing, business development, and sales practices.
Skills:
1. Skill in planning and organizing targets and goals.
2. Excellent verbal and written communication and interpersonal skills.
3. Experience in sales, marketing, or customer service
4. Skill in social media to promote brand awareness
Abilities:
1. Ability to clearly communicate and apply policies and principles to solve everyday
problems and deal with a complexity of situations.
2. Ability to plan, exercise initiative, problem solve, make decisions.
3. Ability to read data and develop marketing target goals.
4. Ability to work independently.
5. Ability to establish priorities and coordinate work activities.
6. Ability to use CRM tools such as Salesforce Lightning.
7. Ability to competently use Microsoft Office, including Word, PowerPoint, Excel, and
appropriate practice management software.
Equipment Operated: Standard office equipment including computers, fax machines,
copiers, printers, telephones, etc.
Work Hours: Most work is during office hours. Occasional evening and weekend work, as
necessary. Ability to stand for extended periods of time.
Work Environment: Clinic office, well lighted, well ventilated. Work may be stressful due to
a busy office. Continual interaction with others.
Physical Requirements: The physical demands described here are representative of those
that must be met by an employee to successfully perform the essential functions of this
position. Reasonable accommodations may be made to enable individuals with disabilities
to perform the functions. While performing the duties of this position, the employee is
regularly required to talk or hear. The employee frequently is required to use hands or
fingers, handle or feel objects, tools, or controls. The employee is occasionally required to
stand; walk; sit; and reach with hands and arms. The employee must occasionally lift
and/or move up to 25 pounds. Specific vision abilities required by this position include
close vision, distance vision, and the ability to adjust focus. The noise level in the work
environment is usually low to moderate.
The Brand Ambassador is responsible for representing and promoting the
company, its brand, and services and assist with creating a positive image of the brand. In
this role, the brand ambassador will engage with customers (patients, physicians, and
employers), attend events, and leverage social media to increase brand awareness.
Primary Job Responsibilities:
1. Represent the brand with physicians and patients at various promotional and
community events
2. Engage with potential customers to promote services and providers
3. Distribute marketing materials and discuss service offerings
4. Provide service information and answer customer questions
5. Collect feedback and report market insights and brand perception to leadership
6. Create and share content on social media platforms to increase brand visibility
7. Build and maintain relationships with existing and potential customers (physicians,
patients, and employers)
8. Achieve targets and marketing goals as assigned
9. Track and report on activities and performance metrics
10. Performs other duties as assigned.
Job Requirements
Education: High school diploma or equivalent. Bachelors degree in marketing or
communications preferred.
Experience: Three to five years of prior experience in business development or sales. Prior
experience in healthcare working with physicians preferred.
Ability to manage multiple priorities and projects simultaneously.
Strong communication skills.
Proficiency with the Microsoft office suite (Word, Excel, PowerPoint) and customer relationship
management tools such as Salesforce Lightning.
Requirements:
Knowledge:
1. Knowledge of brand management and its services
2. Knowledge of physician practices preferred.
3. Knowledge of marketing, business development, and sales practices.
Skills:
1. Skill in planning and organizing targets and goals.
2. Excellent verbal and written communication and interpersonal skills.
3. Experience in sales, marketing, or customer service
4. Skill in social media to promote brand awareness
Abilities:
1. Ability to clearly communicate and apply policies and principles to solve everyday
problems and deal with a complexity of situations.
2. Ability to plan, exercise initiative, problem solve, make decisions.
3. Ability to read data and develop marketing target goals.
4. Ability to work independently.
5. Ability to establish priorities and coordinate work activities.
6. Ability to use CRM tools such as Salesforce Lightning.
7. Ability to competently use Microsoft Office, including Word, PowerPoint, Excel, and
appropriate practice management software.
Equipment Operated: Standard office equipment including computers, fax machines,
copiers, printers, telephones, etc.
Work Hours: Most work is during office hours. Occasional evening and weekend work, as
necessary. Ability to stand for extended periods of time.
Work Environment: Clinic office, well lighted, well ventilated. Work may be stressful due to
a busy office. Continual interaction with others.
Physical Requirements: The physical demands described here are representative of those
that must be met by an employee to successfully perform the essential functions of this
position. Reasonable accommodations may be made to enable individuals with disabilities
to perform the functions. While performing the duties of this position, the employee is
regularly required to talk or hear. The employee frequently is required to use hands or
fingers, handle or feel objects, tools, or controls. The employee is occasionally required to
stand; walk; sit; and reach with hands and arms. The employee must occasionally lift
and/or move up to 25 pounds. Specific vision abilities required by this position include
close vision, distance vision, and the ability to adjust focus. The noise level in the work
environment is usually low to moderate.