Demo

Call Center Member Service Representative

Indiana Members Credit Union
Indianapolis, IN Full Time
POSTED ON 4/21/2025
AVAILABLE BEFORE 6/21/2025

About the Role:

The Call Center Member Service Representative plays a crucial role in ensuring member satisfaction and loyalty within the banking and credit union sector. This position is responsible for addressing member inquiries, resolving issues, and providing information about products and services. The representative will act as the first point of contact for members, ensuring that their needs are met efficiently and effectively. By delivering exceptional service, the representative contributes to the overall success of the organization and helps maintain a positive brand image. Ultimately, this role is vital in fostering long-term relationships with members and enhancing their banking experience.

Minimum Qualifications:

  • High school diploma or equivalent.
  • Previous experience in a customer service role, preferably in a call center environment.
  • Strong verbal and written communication skills.

Preferred Qualifications:

  • Associate's degree in business or a related field.
  • Experience in the banking or financial services industry.
  • Familiarity with customer relationship management (CRM) software.

Responsibilities:

  • Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
  • Provide accurate information regarding banking products, services, and account management.
  • Resolve customer issues and complaints by identifying the root cause and implementing appropriate solutions.
  • Document customer interactions and maintain accurate records in the customer relationship management system.
  • Collaborate with other departments to ensure seamless service delivery and customer satisfaction.

Skills:

The required skills for this role include strong communication abilities, which are essential for effectively interacting with customers and addressing their needs. Problem-solving skills are also crucial, as representatives must quickly identify issues and provide suitable solutions. Attention to detail is important for accurately documenting customer interactions and ensuring compliance with banking regulations. Preferred skills, such as familiarity with CRM software, enhance the representative's ability to manage member information efficiently. Overall, these skills contribute to a positive member experience and support the organization's commitment to service excellence.

Salary : $19 - $20

If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

What is the career path for a Call Center Member Service Representative?

Sign up to receive alerts about other jobs on the Call Center Member Service Representative career path by checking the boxes next to the positions that interest you.
Income Estimation: 
$36,436 - $44,219
Income Estimation: 
$50,145 - $86,059
Income Estimation: 
$48,515 - $60,705
Income Estimation: 
$42,423 - $53,300
Income Estimation: 
$49,359 - $62,131
Income Estimation: 
$40,950 - $50,639
Income Estimation: 
$33,787 - $42,206
Income Estimation: 
$50,121 - $66,428
Income Estimation: 
$36,827 - $46,853
Income Estimation: 
$41,386 - $50,832
Income Estimation: 
$35,979 - $45,091
Income Estimation: 
$41,527 - $53,091

Sign up to receive alerts about other jobs with skills like those required for the Call Center Member Service Representative.

Click the checkbox next to the jobs that you are interested in.

  • Banking Products Skill

    • Income Estimation: $39,580 - $50,107
    • Income Estimation: $47,314 - $59,730
  • Cross-Selling Skill

    • Income Estimation: $47,314 - $59,730
    • Income Estimation: $41,229 - $54,149
View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

Job openings at Indiana Members Credit Union

Indiana Members Credit Union
Hired Organization Address Indianapolis, IN Full Time
Job Description Job Description Purpose : Lead marketing strategy and drive growth initiatives. Responsible for developi...
Indiana Members Credit Union
Hired Organization Address Indianapolis, IN Full Time
Position Start Date: May/June 2025 Summary/objective We are seeking a dynamic and motivated individual to join our team ...
Indiana Members Credit Union
Hired Organization Address Indianapolis, IN Full Time
Job Description Job Description Purpose : Lead marketing strategy and drive growth initiatives. Responsible for developi...
Indiana Members Credit Union
Hired Organization Address Indianapolis, IN Full Time
Job Description Job Description Purpose : Lead marketing strategy and drive growth initiatives. Responsible for developi...

Not the job you're looking for? Here are some other Call Center Member Service Representative jobs in the Indianapolis, IN area that may be a better fit.

Call Center - Customer Service Representative

Regional Midwest, Plainfield, IN

Call Center Agent (Customer Service Representative)

Indiana University Bloomington, Indianapolis, IN

AI Assistant is available now!

Feel free to start your new journey!