What are the responsibilities and job description for the Credit Card Specialist (On-Site) position at Indiana Members Credit Union?
PURPOSE: Assist members and IMCU employees with credit card questions. Handle Member Service calls. Assist members on Live Chat and answer messages from members through online banking and the mobile App.
RESPONSIBILITIES AND DUTIES:
Research and solve problems from all incoming calls (members, tellers, accounting, or branch managers)
Determine how to handle charges presented on closed accounts
Pull reports from the core and other programs
Ability to navigate the lending software
Answer Member Service calls and assist members
Knowledge of all credit union online and mobile products
All monetary corrections to credit card accounts
Add new credit card applications to credit card system
Order replacement cards and pins
Update member information on card system and mark cards for travel
Review all new accounts placed on system by other representatives
Assist with problems and answer credit card questions for other representatives
Handle Live Chats from members
Reply to online banking and mobile app e-mails
Ability to multi-task, handling multiple chats and e-mails at the same time
Must possess excellent written communication skills
Knowledge of all credit union share account products and procedures
Update information in core as needed
Research and solve member problems
Must possess good computer skills
Other duties as assigned
EDUCATION AND EXPERIENCE
12 months experience with credit union or equivalent
High School diploma or equivalent
Strong communication, analytical and organizational skills
