What are the responsibilities and job description for the Systems Support Intern position at Indiana Orthopaedic Hospital?
Facility : OrthoIndy Northwest, Indianapolis, IN
Department: Information Technology
Shift Details : Full-time exempt for the summer months
At OrthoIndy everything we do is about creating a caring, connected and committed workforce that directly improves the quality of life for our employees and customers.
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General Statement of Duties :
The Systems Support Intern supports the service desk for OrthoIndy and OrthoIndy Hospital with technical problems. The position is responsible for assisting internal users with computer software and hardware problems, including diagnosing, researching, and resolving problems. The Systems Support Intern records problem notices in logs and coordinates referrals to appropriate technical, professional, or service personnel for service, repair, or training.
Essential Duties:
- Answers service desk calls. Resolves computer and hardware issues.
- Manages working tickets within the information technology ticketing system.
- Troubleshoots complex system problems including; Microsoft Operating Systems, Microsoft Office, Active Directory, etc.
- Supports technical problems with hardware systems including; desktops and laptops, tablets, printers, scanners, etc.
- Assists in managing and reconciling inventory.
- Aids in the support of additional Department functions, including; supporting installation and maintenance of anti-virus software and assisting in Desktop Deployments, etc.
Requirements:
- High school diploma or general education degree (GED) required
- Preferred sophomore, junior, or senior level college student, pursuing an IT related degree
OrthoIndy is an Equal Opportunity Employer