Sales/Customer Service Representative

Company Overview

Indiana Trailer Sales is dedicated to providing high-quality trailers and exceptional customer service. We pride ourselves on our extensive range of products and our commitment to helping customers find the perfect trailer to meet their needs.

A Sales/Customer Service Representative role combines aspects of both sales and customer service, involving interacting with customers to understand their needs, promote products/services, and resolve issues, ultimately aiming to drive sales and ensure customer satisfaction.

Here's a breakdown of what the role entails:

Responsibilities:

· Customer Interaction:

· Answering customer questions about products or services.

· Resolving customer complaints and issues.

· Taking orders and processing payments.

· Handling returns and exchanges.

· Providing information and guidance to customers.

· Sales Activities:

· Promoting products or services to customers.

· Identifying customer needs and suggesting solutions.

· Working towards sales goals or quotas.

· Closing sales and completing transactions.

· Other Duties:

· Maintaining customer records and databases.

· Gathering customer feedback.

· Providing excellent customer service to ensure customer satisfaction and loyalty.

· Sometimes may be involved in upselling or cross-selling products.

Skills Required:

• Communication Skills: Excellent verbal and written communication skills are essential for interacting with customers.
• Problem-Solving Skills: The ability to identify and resolve customer issues efficiently.
• Sales Skills: Understanding sales techniques, persuasion, and closing deals.
• Customer Service Skills: Empathy, patience, and the ability to handle difficult customers.
• Adaptability: Being able to adjust to different customer needs and situations.
• Technical Knowledge: Depending on the industry, knowledge of products, services, or systems may be required.

Why this role is important:

· Customer Satisfaction:

A positive customer experience can lead to repeat business and positive word-of-mouth referrals.

· Sales Growth:

Effective sales representatives can drive revenue and contribute to the company's success.

· Customer Retention:

Strong customer service can help retain existing customers and build loyalty.

· Feedback and Improvement:

Customer service representatives can provide valuable feedback on products, services, and processes.

If you're passionate about delivering excellent customer service and want to be part of a dynamic team at Indiana Trailer Sales, we invite you to apply today!

Job Type: Part-time

Pay: From $15.00 per hour

Expected hours: 29 – 35 per week

Shift:

• 8 hour shift
• Morning shift

Ability to Commute:

• Decatur, IN 46733 (Required)

Ability to Relocate:

• Decatur, IN 46733: Relocate before starting work (Required)

Work Location: In person

Salary : $15