What are the responsibilities and job description for the 21st Century Scholars Success Coach (Student Support Specialist) position at Indiana University Bloomington?
Job Summary
Department-Specific Responsibilities
- Serves as a consistent contact for 21st Century Scholars throughout their educational experience, providing a reliable means of support and clear pathway to seek out assistance.
- Supports university recruitment, admission, retention, and graduation efforts by partnering with campus units to work with 21 Century Scholars from the time they are identified as a prospect in the admission cycle through and beyond graduation.
- Provides direct, proactive, and early intervention to 21st Century Scholars by leveraging systems and data to identify and intervene with potential issues before they occur, and to celebrate their successes.
- Educates students on 21st Century Scholar eligibility requirements (e.g., 30 credit hour completion, state FAFSA filing deadline, Satisfactory Academic Progress, Scholar Track account, appeals, etc.), monitors their progress, and maintains confidential student records.
- Helps 21st Century Scholars navigate the institution and its various systems by liaising with faculty and staff on advising, peer mentoring, tutoring, career counseling, campus activities, internships, research opportunities, multicultural affairs, first-year seminars, financial aid counseling, personal counseling, student employment options, scholarships, and various support programs.
- Coaches 21st Century Scholars in developing organizational and time-management skills; understanding their own learning style; developing study skills; discovering their strengths, interests, and motivations; establishing mechanisms to enhance social involvement, and creating action plans to achieve academic, career, and personal goals.
- Focuses on understanding and developing best practices in service and experience excellence to enhance their approach with student success coaching.
- Monitors and records progress of individual students in assigned caseload, maintaining consistent, accurate and confidential records of individual student data.
- Provides individualized outreach to students based on identified risk factors including academic, financial, and personal, following early support research-based and data-driven practices.
- Assists in the development, implementation, and evaluation of events, programs, and resources that support and celebrate 21st Century Scholars.
- Develops and implements effective communication plans using a variety of software programs.
- Serves as the office lead for programming related to 21st Century Scholars.
- Develops and maintains collaborative partnerships with faculty and campus departments including academic advising, career services, campus life, financial aid, Office of Diversity, Equity & Inclusion, academic support, and the campus library.
- Actively participates on various committees as appropriate and requested.
- Represents IU and IUE Office of Student Success at local, state, and national meetings, conferences, and in professional associations as appropriate and requested.
- Joins a cohort of success coaches that come together from all IU campuses to identify opportunities for collaboration, share best practices, and assist with the continuous development of student success initiatives across the IU landscape in collaboration with the Office of the Vice President for Student Success.
- Participates in initial and on-going training efforts with the IU success coach cohort.
- Works collectively to establish quantitative and qualitative data points to measure student success coaching efforts and uses information to inform future development of success initiatives.
- Leverages experiences in success coaching to inform the development and implementation of new and existing systems to better support success efforts.
- Identifies opportunities to partner with IU leadership and other campus units on shared training efforts to approach consistent or shared student challenges.
- Develops support materials and communications with support from campus partners.
- Represents the 21st Century Scholars program at various campus, university, and state events.
General Responsibilities
Qualifications
Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.
EDUCATION
Required
Preferred
WORK EXPERIENCE
Preferred
SKILLS
Required
Working Conditions / Demands
This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.
Work Location
IU East Campus
Richmond, Indiana
Advertised Salary
43,888-$45,697 per year
Benefits Overview
For full-time staff employees, Indiana University offers a wide array of benefits including :
Learn more about our benefits by reviewing the IU Benefit Programs Brochure.
Job Classification
Career Level : Core
FLSA : Exempt
Job Function : Student Services
Job Family : Student Support
Click here to learn more about Indiana University's Job Framework.
Posting Disclaimer
This posting is scheduled to close at 11 : 59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.
If you wish to include a cover letter, you may include it with your resume when uploading attachments.
Equal Employment Opportunity
Indiana University is an equal employment and affirmative action employer and a provider of ADA services. All qualified applicants will receive consideration for employment based on individual qualifications. Indiana University prohibits discrimination based on age, ethnicity, color, race, religion, sex, sexual orientation, gender identity or expression, genetic information, marital status, national origin, disability status or protected veteran status. Indiana University does not discriminate on the basis of sex in its educational programs and activities, including employment and admission, as required by Title IX. Questions or complaints regarding Title IX may be referred to the U.S. Department of Education Office for Civil Rights or the university Title IX Coordinator. See Indiana University’s Notice of Non-Discrimination here which includes contact information.
Salary : $43,888 - $45,697
