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Assistant Director, Study Abroad (Student Services Generalist)

Indiana University Bloomington
Indianapolis, IN Full Time
POSTED ON 2/16/2025
AVAILABLE BEFORE 5/14/2025

Job Summary

This work will put the position in regular contact with units across campus to bring their insights to the development and implementation of these structures.

Department-Specific Responsibilities

  • Support the development and implementation of initiatives that increase study abroad participation.
  • Assess the needs of prospective study abroad students.
  • Implement initiatives that may include email campaigns, study abroad fairs, presentations, information sessions, student and alumni panels, and other innovative approaches.
  • Advise prospective study abroad students on program options, application procedures, participation requirements, available scholarships and aid.
  • Serve as the primary advisor within the Study Abroad Office with responsibility to staff posted office hours.
  • Support students exploring non-IU programs and helping them navigate the credit preapproval process, completing the necessary steps to access to financial aid, and maintaining their IU student status.
  • Support recipients of the Office of International Affairs Study Abroad Planning grant recipients of the Office of International Affairs Study Abroad Planning grant.
  • Support students who have never traveled before and who may need additional guidance while preparing to travel internationally.
  • Oversee the Study Abroad Office scholarship portfolio, including recruiting applicants, development of support structures for applicants, and managing the university financial aid systems.
  • Evaluate the effectiveness of initiatives, use feedback to modify and, if necessary, redesign them. This will include looking at scholarship structures and determining the effectiveness of their designs to increase study abroad participation.
  • Evaluate the effectiveness of projects designed to encourage study abroad.
  • Represent the Study Abroad Office and / or Office of International Affairs on relevant committees. (e.g. campus-wide orientation committee).
  • Support the design and implementation of recruitment initiatives and support students throughout the life cycle of their study abroad participation.
  • Promote study abroad to the campus community by organizing and leading activities for the campus community as a whole, as well as activities targeted to specific audiences and their needs.
  • Provide advising and mentoring to prospective study abroad students.
  • Engage in orientations for those preparing to study abroad as well as sharing the responsibility of responding to crises that occur on study abroad programs to promote emergency preparedness.

General Responsibilities

  • Develop and implement programs and initiatives that touch on various / multiple student-related goals, such as enhancing and reinforcing academic engagement and experiential learning; increasing student engagement, wellness, and involvement; fostering learning, inclusion, and development; supporting students in crisis and adversity; and improving the student campus experience.
  • Interface directly with students by attending student programming events, advise student organization leaders, meet one-on-one to discuss areas of concern on campus, and gather satisfaction feedback from student participants to implement into future student services initiatives and objectives.
  • Collaborate with staff in own department and other departments, as well as academic and campus leaders, on shared student services goals, often coordinating funding to sponsor student programs and initiatives.
  • Project outcomes for services offered at the program, department / division, or campus level. Measure and evaluate effectiveness of student services against projected outcomes; may prepare reports on impact to students and budget and may present to stakeholders on effectiveness and to secure funding for initiatives moving forward.
  • May serve on committees and perform student services research across the field of higher education and at peer institutions to identify and recommend best practices.
  • Plan and coordinate communications for student services initiatives to ensure student participation and engagement.
  • Qualifications

    Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.

    EDUCATION

    Required

  • Bachelor's degree in public affairs, counseling, social work, education, business, or a related field
  • Preferred

  • Master's degree in higher education, student affairs, or a related field
  • WORK EXPERIENCE

    Preferred

  • Experience in student services, higher education, or a related field
  • SKILLS

    Required

  • Proficient communication skills
  • Maintains a high degree of professionalism
  • Demonstrated time management and priority setting skills
  • Demonstrates a high commitment to quality
  • Possesses flexibility to work in a fast paced, dynamic environment
  • Seeks to acquire knowledge in area of specialty
  • Demonstrated ability to maintain confidential information
  • Demonstrated customer service skills
  • Commitment to working with people from diverse backgrounds and commitment to cultural competency
  • Ability to build strong partnerships with students and other university departments
  • Preferred

  • Strong interest in international activities including past international travel experience
  • Working Conditions / Demands

    This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.

    Work Location

    IU Indianapolis

    Indianapolis, Indiana

    Advertised Salary

    46,000 - $50,000 based on experience

    Benefits Overview

    For full-time staff employees, Indiana University offers a wide array of benefits including :

  • Comprehensive medical and dental insurance
  • Health savings account with generous IU contributions
  • Healthcare and dependent care flexible spending accounts
  • Basic group life insurance paid by IU
  • Voluntary supplemental life, long-term disability, critical illness, and supplemental accidental death & dismemberment insurance
  • Base retirement plan with generous IU contributions, subject to vesting
  • Voluntary supplemental retirement plan options
  • Tuition subsidy for employees and family members taking IU courses
  • 10 paid holidays plus a paid winter break each year
  • Generous paid time off plans
  • Paid leave for new parents and IU-sponsored volunteer events
  • Employee assistance program (EAP)
  • Learn more about our benefits by reviewing the IU Benefit Programs Brochure.

    Job Classification

    Career Level : Core

    FLSA : Exempt

    Job Function : Student Services

    Job Family : Student Services Generalist

    Click here to learn more about Indiana University's Job Framework.

    Posting Disclaimer

    This posting is scheduled to close at 11 : 59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.

    If you wish to include a cover letter, you may include it with your resume when uploading attachments.

    Equal Employment Opportunity

    Indiana University is an equal employment and affirmative action employer and a provider of ADA services. All qualified applicants will receive consideration for employment based on individual qualifications. Indiana University prohibits discrimination based on age, ethnicity, color, race, religion, sex, sexual orientation, gender identity or expression, genetic information, marital status, national origin, disability status or protected veteran status. Indiana University does not discriminate on the basis of sex in its educational programs and activities, including employment and admission, as required by Title IX. Questions or complaints regarding Title IX may be referred to the U.S. Department of Education Office for Civil Rights or the university Title IX Coordinator. See Indiana University’s Notice of Non-Discrimination here which includes contact information.

    Salary : $46,000 - $50,000

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