What are the responsibilities and job description for the Computer Assistant (IT User Support Technician) position at Indiana University Bloomington?
Job Summary
Department-Specific Responsibilities
- Assists in monitoring SCIPS staff performance in the form of ServiceNow ticket tracking, Canvas course progress, documentation maintenance, and training of SCIPS part-time team members.
- Assists in the review of training materials.
- Provides client service support via in-person, email, and phone for CrimsonCard services, the in-person helpdesk, and student residential housing networks.
- Documents all client interactions for research, review, and future reference.
- Issues photo ID cards to eligible students, faculty, staff, and affiliates of the University.
- Reviews, approves, and processes online photo submissions and mail-out requests for ID cards.
- Coordinates ID card distribution for departments / groups and consults with representatives to identify and address program needs.
- Processes sales for CrimsonCard deposits and merchandise.
- Regularly reviews and updates documentation in the IU Knowledge Base and CrimsonCard website for both internal and public consumption.
- Provides guidance to part-time team members as needed.
- Builds and maintains business relationships with a variety of customers, including current and prospective students, parents, employees and dependents, departmental representatives, and other stakeholders, to promote customer loyalty and provide information about university programs and services.
- Maintains high standards of confidentiality of all records and documents.
General Responsibilities
Qualifications
EDUCATION
Required
LICENSES AND CERTIFICATES
Preferred
SKILLS
Required
Working Conditions / Demands
This position requires the ability to communicate effectively and to operate computers and other related technical equipment. The role is required to maintain and interact with computers and frequently move objects weighing up to 50 pounds. The person in this role must be able to perform the essential functions with or without an accommodation.
Work Location
This position is based out of Bloomington, Indiana.
This position requires you to be in-person.
Advertised Salary
The expected annual salary for this position is $35,360.
Benefits Overview
For full-time staff employees, Indiana University offers a wide array of benefits including :
Learn more about our benefits by reviewing the IU Benefit Programs Brochure.
Job Classification
Career Level : Foundational
FLSA : Nonexempt
Job Function : Information Technology
Job Family : IT User Support
Click here to learn more about Indiana University's Job Framework.
Posting Disclaimer
This posting is scheduled to close at 11 : 59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.
If you wish to include a cover letter, you may include it with your resume when uploading attachments.
Equal Employment Opportunity
Indiana University is an equal employment and affirmative action employer and a provider of ADA services. All qualified applicants will receive consideration for employment based on individual qualifications. Indiana University prohibits discrimination based on age, ethnicity, color, race, religion, sex, sexual orientation, gender identity or expression, genetic information, marital status, national origin, disability status or protected veteran status. Indiana University does not discriminate on the basis of sex in its educational programs and activities, including employment and admission, as required by Title IX. Questions or complaints regarding Title IX may be referred to the U.S. Department of Education Office for Civil Rights or the university Title IX Coordinator. See Indiana University’s Notice of Non-Discrimination here which includes contact information.
Salary : $35,360
