What are the responsibilities and job description for the CRM Business Analyst (Business Analyst), University Enrollment Services position at Indiana University Bloomington?
Job Summary
Department-Specific Responsibilities
- Supports 9 Indiana University (IU) campuses and IU Online with their Customer Relationship Management (CRM) needs.
- Utilizes the CRM to create reports, dashboards, forms, and campaigns to support partner communication plans, events, data needs, and overall recruitment goals.
- Utilizes Marketing Cloud to implement communication (emails, SMS, and letters) plans through the creation of automations and journeys.
- Frequently merges duplicate records in the CRM and resend individual emails as needed.
- Formats and uploads list loads to the CRM on a weekly or as-needed basis.
- Frequently troubleshoots and problem solves complex processes related to the CRM.
- Collaborates with other departments at IU to develop and implement complex processes utilizing the CRM (e.g., Intent to Enroll process, Cancellation form process, Bloomington / IU Indianapolis Denial processes, RRM journeys, etc.).
General Responsibilities
Qualifications
Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.
EDUCATION
Required
WORK EXPERIENCE
Required
SKILLS
Required
Working Conditions / Demands
This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.
Benefits Overview
For full-time staff employees, Indiana University offers a wide array of benefits including :
Learn more about our benefits by reviewing the IU Benefit Programs Brochure.
Job Classification
Career Level : Career
FLSA : Exempt
Job Function : General Administration
Job Family : Business Analysis
Click here to learn more about Indiana University's Job Framework.
Posting Disclaimer
This posting is scheduled to close at 11 : 59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.
If you wish to include a cover letter, you may include it with your resume when uploading attachments.
Equal Employment Opportunity
Indiana University is an equal opportunity employer and provider of ADA services and prohibits discrimination in hiring.See Indiana University Notice of Non-Discrimination here which includes contact information.
