Data Analyst

Job Summary

Department-Specific Responsibilities

• Develops and maintains new Key Performance Indicators (KPIs) that adapt to the changing needs of the GlobalNOC and its clients.
• Consistently communicates with stakeholders to understand the business needs of the GlobalNOC and its clients.
• Maintains and expands the existing Quarterly Business Review (QBR) process currently in place within the GlobalNOC. This includes developing and maintaining QBR specific KPIs and other metrics and communicating with internal staff during the QBR process.
• Supports ad-hoc performance metric reporting requests from internal staff and external clients. Intakes requests, develops action items, and submits reports through the request cycle.
• Implements dashboards within GlobalNOC's ServiceNow instance to meet the needs of internal staff and external clients based on a set of requirements and continual engagement.
• Follows the implementation process for releasing new dashboards.
• Documents and maintains the metrics, reporting, and dashboards processes and procedures to ensure continuity of support.

General Responsibilities

Qualifications

Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.

EDUCATION

Required

WORK EXPERIENCE

Preferred

SKILLS

Required

Preferred

Working Conditions / Demands

This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.

Work Location

Bloomington, Indiana or Indianapolis, Indiana

This position is eligible for remote work or to work a hybrid schedule (mix between remote and in-person work), subject to change in the future based on university policy and business needs.

Benefits Overview

For full-time staff employees, Indiana University offers a wide array of benefits including :

Learn more about our benefits by reviewing the IU Benefit Programs Brochure.

Job Classification

Career Level : Core

FLSA : Exempt

Job Function : Information Technology

Job Family : Data Analysis & Engineering

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Posting Disclaimer

This posting is scheduled to close at 11 : 59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.

If you wish to include a cover letter, you may include it with your resume when uploading attachments.

Equal Employment Opportunity

Indiana University is an equal employment and affirmative action employer and a provider of ADA services. All qualified applicants will receive consideration for employment based on individual qualifications. Indiana University prohibits discrimination based on age, ethnicity, color, race, religion, sex, sexual orientation, gender identity or expression, genetic information, marital status, national origin, disability status or protected veteran status. Indiana University does not discriminate on the basis of sex in its educational programs and activities, including employment and admission, as required by Title IX. Questions or complaints regarding Title IX may be referred to the U.S. Department of Education Office for Civil Rights or the university Title IX Coordinator. See Indiana University’s Notice of Non-Discrimination here which includes contact information.