Manager/CRM Lead (Business Analyst)

Job Summary

Department-Specific Responsibilities

• Responsible for oversight, maintenance, and ongoing quality improvement of IU Education Abroad (EA) system.
• Develops and supports application, enrollment management, and data analytics functions that meet Indiana University standards for data security and user management.
• Collaborates with all sub-units of IU Education Abroad, University partners, and regional campuses.
• Ensures compliance with university enterprise architecture standards in collaboration with Director. Manages ViaTRM, the EA application system, and database, and coordinates technical integrations.
• Monitors and troubleshoots implementation issues, conducts post-implementation evaluations.
• Understands the unit's perspectives and business processes that need to be met and proactively identifies enhancements and improvements that meet those unique needs.
• Develops related policies and procedures that ensure an organized and efficient use of the CRM system. Creates training and reference materials to support implementation and end-user training.
• Acts as a process development resource and internal consultant
• Populates CRM system with IU-specific information, creates new content as needed in collaboration with Education Abroad staff.
• Maintains student records according to university requirements.
• Plans and executes high-level data collection, reporting, and analysis across EA Centers in collaboration with EA staff.
• Creates and maintains CRM system data dashboards.
• Acts as primary liaison between EA and software vendors and maintains relationships with internal IT contacts.
• Stays current with CRM system trends and advancements, makes recommendations.

General Responsibilities

Qualifications

Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.

EDUCATION

Required

WORK EXPERIENCE

Required

Preferred

SKILLS

Required

Preferred

Working Conditions / Demands

This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. Occasional domestic travel is required. The person in this role must be able to perform the essential functions with or without an accommodation.

Work Location

Bloomington, Indiana

Ferguson International Center

This position is eligible to work a hybrid schedule (mix between remote and in-person work), subject to change in the future based on university policy and business needs.

Advertised Salary

50,000 to $65,000 annually

Benefits Overview

For full-time staff employees, Indiana University offers a wide array of benefits including :

Learn more about our benefits by reviewing the IU Benefit Programs Brochure.

Job Classification

Career Level : Career

FLSA : Exempt

Job Function : General Administration

Job Family : Business Analysis

Click here to learn more about Indiana University's Job Framework.

Posting Disclaimer

This posting is scheduled to close at 11 : 59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.

If you wish to include a cover letter, you may include it with your resume when uploading attachments.

Equal Employment Opportunity

Indiana University is an equal employment and affirmative action employer and a provider of ADA services. All qualified applicants will receive consideration for employment based on individual qualifications. Indiana University prohibits discrimination based on age, ethnicity, color, race, religion, sex, sexual orientation, gender identity or expression, genetic information, marital status, national origin, disability status or protected veteran status. Indiana University does not discriminate on the basis of sex in its educational programs and activities, including employment and admission, as required by Title IX. Questions or complaints regarding Title IX may be referred to the U.S. Department of Education Office for Civil Rights or the university Title IX Coordinator. See Indiana University’s Notice of Non-Discrimination here which includes contact information.

Salary : $50,000 - $65,000