Part-Time Network Operator (Network Ops and Control Technician)

Job Summary

Supports network operations by responding to customer inquiries, diagnosing central issues, tracking relevant information, and pursuing corrective action to resolve various network issues. Serves as an entry level position with the GlobalNOC Service Desk responsible for maintaining frontline operations. The operator role is an entry level, part-time, hourly position and will follow all temporary staff requirements as defined by IU Policy.

Department-Specific Responsibilities

• Provides first responder action(s) on supported networks via email, phone, alerting, and ticketing.
• Assists team members in maintaining clear communications paths for ingress and egress or daily work requests.
• Provides exceptional customer support for issues, requests, and questions related to network support.
• Performs miscellaneous duties associated with record keeping, field service, and other requirements.

Qualifications

EDUCATION

Required

SKILLS

Required

Working Conditions / Demands

This position requires the ability to communicate effectively and to operate computers and other related technical equipment. The role is required to maintain and interact with computers and frequently move objects weighing up to 50 pounds. The person in this role must be able to perform the essential functions with or without an accommodation.

Additional Information

NOC Operator shifts are available on weekdays from 8 : 00 AM ET to 2 : 00 PM ET or from 1 : 00 PM ET to 7 : 00 PM ET. A limited number of shifts are available and are provided on a first come basis. Operators can make changes to their schedule if additional shifts are available. Operators may be assigned up to 4 shifts, with a max of 24 hours / week scheduled. Additional hours may be available for Operators below IU's maximum allotment for part-time staff.

Work Location

Indianapolis, Indiana

Bloomington, Indiana

Benefits Overview

For full-time staff employees, Indiana University offers a wide array of benefits including :

Learn more about our benefits by reviewing our online Benefits Brochure.

Job Classification

Career Level : Part Time Employee

FLSA : Nonexempt

Job Function : Part Time Employee

Job Family : Part Time Employee

Click here to learn more about Indiana University's Job Framework.

Posting Disclaimer

This posting is scheduled to close at 11 : 59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.

If you wish to include a cover letter, you may include it with your resume when uploading attachments.

Equal Employment Opportunity

Indiana University is an equal employment and affirmative action employer and a provider of ADA services. All qualified applicants will receive consideration for employment based on individual qualifications. Indiana University prohibits discrimination based on age, ethnicity, color, race, religion, sex, sexual orientation, gender identity or expression, genetic information, marital status, national origin, disability status or protected veteran status. Indiana University does not discriminate on the basis of sex in its educational programs and activities, including employment and admission, as required by Title IX. Questions or complaints regarding Title IX may be referred to the U.S. Department of Education Office for Civil Rights or the university Title IX Coordinator. See Indiana University’s Notice of Non-Discrimination here which includes contact information.