What are the responsibilities and job description for the Patient Services Specialist (Clinic Coord) position at Indiana University Bloomington?

Job Summary

Department Specific Responsibilities

Meets and greets patients, collecting payment for services rendered and collection of insurance data, scheduling patient appointments, triage of ocular emergencies, and coordinating care.
Interprets insurance authorizations appropriately to determine patient due amounts and applies insurance benefits to patient account.
Collects and updates patient demographic information, insurance information, responds to patient billing questions.

General Responsibilities

Schedules patient appointments to allow for effective treatment and patient care.

Ensures proper staff resources are available to accommodate patient load.

Answers phones and provides office information.

Ensures compliance with appropriate policies, procedures and regulations in clinics.

Manages triage, complaints, and queries from patients and students and escalates issues when needed.

Accepts payments, enters coding on patient accounts, processes billing, and assists with billing inquiries and discrepancies.

Applies insurance benefits and authorizations appropriately to patient accounts to determine patient due amounts.

Reconciles daily deposits and conducts closing procedures.

Places prescription orders.

Assists in clinic with other tasks as needed.

Qualifications

Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.

EDUCATION

Required

High school diploma or equivalent (such as HSED or GED)

WORK EXPERIENCE

Required

1 year of medical office or related experience required

SKILLS

Required

Proficient communication skills

Maintains a high degree of professionalism

Demonstrates time management and priority setting skills

Demonstrates a high commitment to quality

Possesses flexibility to work in a fast paced, dynamic environment

Highly thorough and dependable

Working Conditions / Demands

This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.

Benefits Overview

For full-time staff employees, Indiana University offers a wide array of benefits including :

Comprehensive medical and dental insurance

Health savings account with generous IU contributions

Healthcare and dependent care flexible spending accounts

Basic group life insurance paid by IU

Voluntary supplemental life, long-term disability, critical illness, and supplemental accidental death & dismemberment insurance

Base retirement plan with generous IU contributions, subject to vesting

Voluntary supplemental retirement plan options

Tuition subsidy for employees and family members taking IU courses

10 paid holidays plus a paid winter break each year

Generous paid time off plans

Paid leave for new parents and IU-sponsored volunteer events

Employee assistance program (EAP)

Learn more about our benefits by reviewing the IU Benefit Programs Brochure.

Job Classification

Career Level : Intermediate

FLSA : Nonexempt

Job Function : Health Services

Job Family : Clinic Operations

Click here to learn more about Indiana University's Job Framework.

Posting Disclaimer

This posting is scheduled to close at 11 : 59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.

If you wish to include a cover letter, you may include it with your resume when uploading attachments.

Equal Employment Opportunity

Indiana University is an equal opportunity employer and provider of ADA services and prohibits discrimination in hiring.See Indiana University Notice of Non-Discrimination here which includes contact information.

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Patient Services Specialist (Clinic Coord)

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