Job Summary
Department-Specific Responsibilities
- Assists in the coordination of retention initiatives across campus.
- Assists in the coordination of orientation and belonging for new and returning students.
General Responsibilities
Provides highest level of operational leadership and coordination of assigned staff members to define student support methodologies and standards; provides direction and guidance on high priority student support projects / initiatives.Establishes short-term business plans and long-term operational objectives, including managing project timelines / deliverables and developing resource plans for multi-project / multi-phase student support initiatives.Conducts a variety of personnel actions to include, but not limited to hiring, promotion, performance management, and dismissal.Manages high level assignments and allocation of student support resources, including negotiating and coordinating initiatives that involve staff in other departments / areas / teams; may coordinate large-scale student support projects with a wide audiences in support of academic initiatives.Makes budgetary recommendations / proposals based on resource needs and ensures cost containment.Researches and stays up-to-date on new industry student support standards, technologies, policies, and procedures; responsible for the implementation of new protocols / procedures to address business needs.Works collaboratively with other student support leaders across departments in recommending standards, best practices, and related policies / procedures.Prepares management reports and summaries for senior administration, executive, steering and advisory committees; acts as advisor to executive committees; serves on various university committees, communities of practice, and task forces related to student support.Qualifications
Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.
EDUCATION
Required
Bachelor's degree in social work, law, or related fieldPreferred
Master's degree in higher education student affairs or related fieldWORK EXPERIENCE
Required
4 years in student support, higher education student affairs, or related field1 year of management experience in relevant fieldSKILLS
Required
Proficient communication skillsMaintains a high degree of professionalismDemonstrates time management and priority setting skillsDemonstrates a high commitment to qualityExcellent organizational skillsExcellent collaboration and team building skillsEffectively coaches and delivers constructive feedbackInstills commitment to organizational goalsDemonstrates excellent judgment and decision making skillsEffective conflict management skillsBuilds and manages effective teamsDemonstrates ability to maintain confidential informationDemonstrates customer service skillsKnowledge of student development, counseling, or career development theories and practicesKnowledge of current needs and trends of diverse student populationsAbility to develop accurate reports, correspondence and prepare and deliver presentationsCommitment to working with people from diverse backgrounds and demonstrated cultural competencyAbility to build strong partnerships with students and other university departmentsWorking Conditions / Demands
This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.
Work Location
Indiana University South Bend campus
South Bend, Indiana
Advertised Salary
60,000 - $61,200 per year
Benefits Overview
For full-time staff employees, Indiana University offers a wide array of benefits including :
Comprehensive medical and dental insuranceHealth savings account with generous IU contributionsHealthcare and dependent care flexible spending accountsBasic group life insurance paid by IUVoluntary supplemental life, long-term disability, critical illness, and supplemental accidental death & dismemberment insuranceBase retirement plan with generous IU contributions, subject to vestingVoluntary supplemental retirement plan optionsTuition subsidy for employees and family members taking IU courses10 paid holidays plus a paid winter break each yearGenerous paid time off plansPaid leave for new parents and IU-sponsored volunteer eventsEmployee assistance program (EAP)Learn more about our benefits by reviewing the IU Benefit Programs Brochure.
Job Classification
Career Level : Sr. Operational
FLSA : Exempt
Job Function : Student Services
Job Family : Student Support
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Posting Disclaimer
This posting is scheduled to close at 11 : 59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.
If you wish to include a cover letter, you may include it with your resume when uploading attachments.
Equal Employment Opportunity
Indiana University is an equal employment and affirmative action employer and a provider of ADA services. All qualified applicants will receive consideration for employment based on individual qualifications. Indiana University prohibits discrimination based on age, ethnicity, color, race, religion, sex, sexual orientation, gender identity or expression, genetic information, marital status, national origin, disability status or protected veteran status. Indiana University does not discriminate on the basis of sex in its educational programs and activities, including employment and admission, as required by Title IX. Questions or complaints regarding Title IX may be referred to the U.S. Department of Education Office for Civil Rights or the university Title IX Coordinator. See Indiana University’s Notice of Non-Discrimination here which includes contact information.
Salary : $60,000 - $61,200
