What are the responsibilities and job description for the Customer Service Representative II - Indianapolis - Full Time Weekend/Days position at Indiana University Health System?
Job Info
Responds to patient inquiries via telephone and email. Determines the best method for problem resolution meeting patient needs and organizational guidelines. Coordinates issue resolutions with other departments as necessary. Gathers patient personal and billing information for database entry and scheduling. Candidate must be able to work independently. Job duties will include processing new, incoming referrals. Handling discharges and coordinating related patient deliveries. Monitor fax machines, coordinate with Dietitian Team. Serve as a liaison for IUH Case Management and/or Care Alliance Services and field incoming calls.
Position Schedule: Saturday & Sunday including 2 weekdays
High School Diploma/GED required.
3-5 years of customer service experience required.
Knowledge of medical terminology and medical coding required.
Ability to type 30 words per minute.
Requires working knowledge of computers.
Job Category: Administrative, Clerical, Customer Service
Posting Date: 2024-11-19T22:34:23 00:00
Job Schedule: Full time
Job Shift: Day
Locations: 950 N Meridian St Indianapolis IN 46204
