What are the responsibilities and job description for the Director-Operational Excellence-System position at Indiana University Health System?
Job Info
Our leaders shape strategic initiatives, develop passionate teams, and work to improve health outcomes. They advance our mission and exemplify excellence, compassion, teamwork and purpose in all that they do. Indiana University Health is seeking individuals who embody these values to join our Operational Excellence leadership team in the role of Director Operational Excellence - System.
The Director Operational Excellence System leads and manages Indiana University Health's Operational Excellence work by leading projects that address strategic priorities and through the recruitment and development of the Operational Excellence teams. This leader plans, implements, evaluates, facilitates, and continuously improves the performance of IU Health across the system and acts as a liaison, coach, and is responsible for developing technical capability at each region. The Director will lead multiple community of practice groups across the system, co-chair the development of all operational excellence training material, will certify trainers, and co-chair the Operational Excellence Council. The Director Operational Excellence System uses process improvement, six sigma, change management (ADKAR), project management, and analytical methodologies to drive improvements in IU Health's quality and safety strategic plan, patient experience, and financial goals. This leader works collaboratively with physicians, local and system leadership, finance, business units, and personnel across the facility(s)/regions to execute these projects and proactively pursues opportunities for improvement and drives the performance hub to meet or exceed Promise Dashboard and strategic goals. They are accountable for developing effective practitioners and training their local leadership in effective performance improvement methods. This leader is responsible for the efficient and purposeful integration of services with other areas and emerging delivery models to achieve high reliability.
Key Relationships
Reports to: Vice President Operational Excellence
Direct Reports: 4
Candidate Qualifications
Candidates for the position will be selected from a diverse pool and will be evaluated according to the following criteria and competencies.
- Bachelor's Degree is required. Master's Degree is preferred.
- Requires 10 years of relevant experience.
- Requires 5 years of direct supervisory experience.
- Proven track record of driving quantifiable improvements in a complex matric organization is required.
- Experience in leading a multi-site/lean six sigma implementation required.
- Must have a track record of developing project plans/road maps for implementation that span across multiples sites.
- Must have a track record of delivering strong process improvement results in large, complex projects that span across multiples sites.
- Project management experience required.
- Understands theory and has demonstrated application of change management fundamentals is preferred.
- Operations experience preferred; healthcare or manufacturing experience desired.
- Experience with VSM/VSA, High Reliability Organization (HRO), SIPOC, DMAIC, is preferred.
- Additional experience in the following is desired; Scientific thinking, operating systems, Training w/in Industry (TWI), 3P, various problem-solving tools, system thinking, Just Culture, and FMEA.
- Process Improvement (Lean/Six Sigma) certification preferred; Blackbelt certification desired.
- Requires basic proficiency in MS Office.
Indiana University Health is unlike any other healthcare system and we're looking for team members who share the things that matter most to us. IU Health leaders play a crucial role in advancing the mission of our diverse organization and inspiring teams to make a meaningful difference in the lives of patients. As one of Indianas largest employers and the most comprehensive medical system in the state, our vision is to lead the transformation of healthcare through quality, innovation and education, and make Indiana one of the nations healthiest states.
IU Health is the largest health system in Indiana with nearly 40,000 team members, 15 hospitals and $8.64 billion in operating revenue. The systems programs in cancer, cardiovascular, neuroscience, orthopedics, pediatrics and transplants have received national recognition for quality patient care. IU Health, in partnership with the Indiana University School of Medicine, bring together highly skilled physicians, researchers, and educators into close collaboration to provide world-class care for children and adults and improve the health of patients and communities across Indiana.
Indiana University Health values diversity and is committed to equal opportunity for all persons regardless of age, color, disability, ethnicity, marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status protected by law.
Job Category: Executive Leadership
Posting Date: 2024-11-01T13:41:00 00:00
Job Schedule: Full time
Job Shift:
Locations: 340 W 10th St Indianapolis IN 46202
