Part-Time Housing Assistant, ask/RPS Assistant

RESIDENTIAL PROGRAMS & SERV (BA-RPAS-IUBLA)

Indiana University Bloomington is a public Research Institution with a total enrollment of 45,328 students and some of the top academic programs in a range of disciplines. With Big Ten sports, more than 700 student organizations, a vibrant artist community, and plenty of other opportunities for involvement, IUB is a campus full of energy and life.

Residential Programs and Services houses approximately 12,000 predominately first year students in 15 traditional residence halls. In addition to our traditional floors, we have 21 Living Learning Centers and Thematic Communities. We are committed to diversity and inclusion that is guided by our Diversity Statement.

The askRPS and Housing Assignments office is a dynamic group of staff who facilitate occupancy management, contract implementation and front-line service for RPS. With a fast-paced environment, staff balance customer service and student development through interactions with students and families.

• Supports the Housing Assignments and askRPS desks with a variety of office skills that embody customer service and a high level of attention to detail.
• Provides support to the professional staff of the department.
• Manages email and voicemail; provides general phone support regarding student requests, housing assignments, the move-in process, and medical accommodations; and provides directional guidance to students, staff, and vendors who enter our buildings.
• Serves as a reliable source of information for Housing Assignments, askRPS and Residential Programs and Services as a whole.
  

EDUCATION

Required

• High school diploma or GED.

WORK EXPERIENCE

Preferred

• 1 year of office experience.
• Customer Relations Management tool experience.

SKILLS

Required

• Excellent interpersonal skills.
• Ability to effectively communicate and exchange information, with a professional customer service orientation and demonstrates ability to work well with a diverse student, faculty and staff population.
• Strong organizational, time management, and multitasking skills including the ability to manage multiple tasks and priorities.
• Team-oriented, with the ability to recognize when tasks need to be completed, taking initiative to assist where and when needed.
• High level of attention to detail.
• Ability to maintain confidentiality with access to critical university data.
• Operating knowledge of standard office equipment.

This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.

Bloomington, Indiana

8:00 a.m. - 5:00 p.m., Monday through Friday, with an average of 10-20 hours per week.

Minimal weekend and evening work may be required.

For full-time staff employees, Indiana University offers a wide array of benefits including:

• Multiple plan options for medical insurance
• Dental insurance
• Health Savings Account with generous IU contribution
• Life insurance, LTD, and AD&D options
• Base retirement plan contribution from IU, subject to vesting
• Additional supplemental retirement plan options
• Tuition benefit for IU classes
• 10 paid holidays per year
• Generous Paid Time Off
• Paid Parental Leave
• Employee Assistance Program (EAP)

Learn more about our benefits by reviewing our online Benefits Brochure.

Career Level: Part Time Employee

FLSA: Nonexempt

Job Function: Part Time Employee

Job Family: Part Time Employee

Click here to learn more about Indiana University's Job Framework.

Due to the COVID-19 pandemic, there may be differences in the working conditions as advertised in our standard job postings (e.g., the ability to travel from one campus to another, etc.). If you are invited for an interview, please discuss your questions or concerns regarding the working conditions at that time.

This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.

If you wish to include a cover letter, you may include it with your resume when uploading attachments.

New employees will be provided with information regarding Indiana University's COVID-19 vaccine policy, which includes the opportunity to request an exemption. To learn more, view our COVID-19 vaccine information page.

Indiana University is an equal employment and affirmative action employer and a provider of ADA services. All qualified applicants will receive consideration for employment based on individual qualifications. Indiana University prohibits discrimination based on age, ethnicity, color, race, religion, sex, sexual orientation, gender identity or expression, genetic information, marital status, national origin, disability status or protected veteran status. Indiana University does not discriminate on the basis of sex in its educational programs and activities, including employment and admission, as required by Title IX. Questions or complaints regarding Title IX may be referred to the U.S. Department of Education Office for Civil Rights or the university Title IX Coordinator. See Indiana University’s Notice of Non-Discrimination here which includes contact information.

The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online. You may also request a physical copy by emailing IU Public Safety at iups@iu.edu or by visiting IUPD.

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Telephone: 812-856-1234