What are the responsibilities and job description for the Customer Service Representative position at Indiana Waste Service?
Indiana Waste Service currently has a full time Customer Service Representative position open at our office in Lowell, IN. Applicant will work primarily as a Customer Service Representative while conducting a variety of administrative duties as part of a team.
We are seeking an individual with past experience of working in an office administration position, with a positive upbeat attitude who works well under pressure. Provides excellent customer service and can respond quickly to customer’s needs. Comfortable spending majority of the day answering phone calls and emails as well as administrative duties.
Responsibilities:
- Answering phone calls and responding to emails.
- Resolve customer questions and complaints respectfully and professionally.
- Provide service quotes, complete onboarding of new customers and schedule service.
- Process payments, contact customers regarding past due accounts.
- Invoice customers.
- Work as a team with the route supervisor, sales, drivers and other office staff.
- Carry out administrative duties and other areas of responsibility deemed appropriate by the manager.
- Hours 8 am to 4:30pm (we have some flexibility with this schedule)
- Ability to adjust schedule to cover other employees days off.
Required Skills:
- Excellent communication skills over the phone and through email
- Ability to multi-task at a high level in a fast-paced environment.
- Strong decision-making, problem-solving and time-management skills while taking initiative.
- Strong organizational and planning skills with attention to detail.
- Professional attitude with integrity while maintaining confidentiality within and outside the company.
- Honest, trustworthy and reliable
- Knowledge of the following programs: Excel, Word, Windows, Outlook,
Job Type: Part-time
Pay: From $20.00 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Health insurance
- Vision insurance
Shift:
- 8 hour shift
Education:
- High school or equivalent (Required)
Experience:
- Administrative Assistants or Customer Service: 2 years (Required)
Work Location: In person
Salary : $20