What are the responsibilities and job description for the Guest Service Representative (Live On-Site role) position at INDIANAPOLIS ECHO SUITES?
We are looking for a passionate Guest Services Representative who thrives on providing exceptional customer service, delights in putting smiles on people's faces, and has a strong desire to learn and grow.
*This positions requires the individual to live on-site, be on-call as needed, and must be able to respond to emergency/guest issue(s) when the office is closed.*
WHY CHOOSE US?
o Employee housing discount
o 401(k) plan with a matching contribution
o Enjoy a healthy work-life balance
o Outstanding health benefits
o Opportunities for growth within the company
WHAT WILL YOUR ROLE ENTAIL?
o Consistently exceed guest expectations by delivering outstanding hospitality
o Warmly greet guests upon arrival, ensuring a welcoming atmosphere
o Handle guest check-ins and check-outs efficiently
o Provide excellent front desk services to enhance guest experiences
o Assign rooms and manage administrative tasks
o Handle mail and messages, process guest payments
o Serve as a knowledgeable resource for guests, offering information on transportation and dining options
o Accommodate general and unique guest requests
o Skillfully diffuse conflicts or tense situations with guests
Holladay Hospitality Group is proud to be an equal opportunity employer, fostering a diverse and inclusive workplace where everyone has an opportunity to thrive.
