What are the responsibilities and job description for the Guest Services Representative position at INDIANAPOLIS ECHO SUITES?
We are looking for a passionate Guest Services Representative who thrives on providing exceptional customer service, delights in putting smiles on people's faces, and has a strong desire to learn and grow. We have multiple part-time positions available.
WHY CHOOSE US?
o Opportunity to contribute to a 401(k) plan
o Enjoy a healthy work-life balance
o Travel/hotel discounts
o Growth Opportunities
WHAT WILL YOUR ROLE ENTAIL?
o Consistently exceed guest expectations by delivering outstanding hospitality
o Warmly greet guests upon arrival, ensuring a welcoming atmosphere
o Handle guest check-ins and check-outs efficiently
o Provide excellent front desk services to enhance guest experiences
o Assign rooms and manage administrative tasks
o Handle mail and messages, process guest payments
o Serve as a knowledgeable resource for guests, offering information on transportation and dining options
o Accommodate general and unique guest requests
o Skillfully diffuse conflicts or tense situations with guests
Holladay Hospitality Group is proud to be an equal opportunity employer, fostering a diverse and inclusive workplace where everyone has an opportunity to thrive.
