Director of Section 8 Program/Intake

Position Summary

SUMMARY:
The primary purpose of this position is to provide oversight and monitoring of the Housing Choice Voucher Program portability function and related activities of the agency; and to provide training to Portability Representatives, Housing Specialists, and other agency staff relating to the Housing Choice Voucher program as needed. The incumbent will be responsible for executing the HCV Department’s onboarding process for all department positions, developing/reviewing/modifying any existing processes and procedures, continual HCV staff education/training on HCV program processes and procedures as necessary and as HACP policies and HUD regulations are modified. The incumbent will verify and ensure HCV client files, documentation, and processes are in compliance with HUD and HACP rules and regulations. In addition, the incumbent will be responsible for assisting in the oversight and support of all special projects/programs associated with the HCV Department (i.e., relocation, 811, Family Unification, Project Based Voucher or any other special purpose vouchers) as assigned.

Position Responsibilities

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:
Reviews HCV program files for accuracy and completion to assess the effectiveness of staff performance and identify, develop, and execute additional staff training/education programs.
Reviews and Monitors PIC submissions
Creates and updates various HCV reports owners, managers and HCV participant’s daily questions and inquiries and performs landlord outreach efforts as needed.
Serves as lead and supervisor for Portability Representatives in maintaining and coordinating the portability process.
Oversees all tasks related to the processing of Section 8 participants files exercising the port option, including, but not limited to, voucher issuance, lease-up, initial certification, annual certification, interim certification, move-in and move-outs, and end of participation.
Monitors and maintains records of Housing Assistance Payments to other housing authorities.
Executes or monitors all required actions for the successful submission of all port caseload household
records to PIC or any other applicable HUD identified participant information.
Monitors and maintains Accounts Receivable documents for Housing Assistance Payments for billable ports.
Works closely with the Finance department to accurately update records regarding HAP payments for ports.
Attends meetings, representing management; produces written management summaries and distributes information in accordance with department guidelines and practices.
Assists with the supervision and coordination of various Authority projects for the Director of HCVP, or his or her designee.
Complete and assists special projects as needed.
Provides guidance and direction to professional housing program employees on case related issues, policies and procedures, and agency initiatives; ensures acceptable levels of quality and quantity in the delivery of housing services; plans caseloads, assigns cases, reviews case records, and reviews and signs off on service plans, case assessments, and other reports which require supervisory review.
Establish and maintain Section 8 systems, record and documents such as, resident files, leasing schedules and schedules of utility allowances.
Responsible for the effective supervision of professional and support staff including performance management, employee relations, assigning work, training and development, and prioritizing and assigning work and related activities.
Prepares applications to HUD for Housing Agency's participation in Section 8 programs and assists in preparing applications for additional funding.
Oversees the client application process ensuring compliance with federal, state, and local regulations; advises staff on difficult issues and makes decisions on exceptional situations to manage and implement appropriate services and assistance; guides staff on the interpretation and enforcement of tenant-landlord regulations and compliance with federal, state and local housing related laws and regulations.
Provides direction and leadership in the coordination of outreach with multiple agencies and community organizations to ensure comprehensive development of housing services, opportunities, and resources that affect rapid re-housing; develops recommendations for housing programs and executes strategic initiatives to address homeless prevention; evaluates and monitors data to determine trends in program outcomes and develops plans of action to correct program deficiencies.
Establish and maintain HUD-required financial records and statistical reports and assist with HUD monitoring and reviews.
Coordinates plans and programs with other Agency branches and maintains continuing liaison with community agencies and with counterparts in HUD.
Serves as an advocate and liaison for local, state, and federal policy on homelessness to foster and collaborate among agencies and communities; facilitates inter-agency forums and conducts community presentations and outreach.
Provides guidance and assistance to families on all Sections 8 matters.
Monitors maintenance of Section 8 records to ensure compliance with HUD regulations and Agency policies and procedures concerning housing programs.
Issues New Certificates and vouchers.
Assist in conducting orientation meetings with new residents and landlords on contract obligations under the housing program and assist in interpreting Agency policies and procedures.
Prepares the monthly Section 8 program reports for the VP of Rental Assistance, the Executive Director and Board.
Encourages landlord and resident participation in housing programs through outreach efforts.
Establish and implement procedures to assure that contracts between landlords and IHA are properly administered.
Attends department and Agency-wide staff meetings and workshops locally and out of town, as required.
Meets with public groups to stay current on matters related to housing.
Assist in preparation and administration of all Section 8 annual budgets, quarterly requests for housing assistance payments funds and other reports and statistical information.

Performs other duties as assigned.

SUPERVISORY RESPONSIBILITIES: Supervises the Case Management/Occupancy Service Program &/or Intake.

Qualifications

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE: Four-year degree in Business, Public Administration, or Social Services from an accredited college or university. Five years of progressively responsible experience in the area of housing management, three years of supervisory or managerial level, or equivalent combination of education and experience.
Considerable knowledge of Federal, State and local laws, rules and regulations pertaining to the Section 8 program and applicable Agency operating policies and procedures. Knowledge of public housing agency management and of modern principles, practices and techniques. Some knowledge of principles, practices and techniques for budgeting and accounting.

Independent Judgment

REQUIRED SKILLS

JUDGMENT/DECISION MAKING

Evaluates the best method of research and then exercises appropriate judgment in establishing priorities and resolving complex matters. Considers the relative costs and benefits of potential actions to choose the most appropriate one.

INTERPERSONAL RELATIONSHIPS

Develops and maintains cooperative and professional relationships with customers, employees, managers, and representatives from other departments and organizations.

TECHNICAL SKILLS

To perform this job successfully, the employee should have strong computer skills (MS Word, Excel, and Outlook). Must have the ability to learn other computer software programs as required by assigned tasks.

LANGUAGE SKILLS:

Ability to communicate clearly and concisely orally and in writing.

MATHEMATICAL SKILLS:

General math and knowledge of accounting principles and budget practices.

REASONING ABILITY:

Ability to meet and deal with the public and establish and maintain effective working relationships with lessors, residents, employees and other staff of the agency. Ability to deal effectively with situations that require tact and diplomacy and yet be firm.