What are the responsibilities and job description for the Ticket Services Assistant position at Indianapolis Indians?
Job Title: Ticket Services Assistant Status: Internship
Reports To: Ticket Services Manager FLSA: Exempt
Department: Tickets Effective: February 2025
Job Summary:
Provide high level of customer service and assistance to all operations related to the tickets department including sales, services, premium services and special events.
Essential Functions:
Reports To: Ticket Services Manager FLSA: Exempt
Department: Tickets Effective: February 2025
Job Summary:
Provide high level of customer service and assistance to all operations related to the tickets department including sales, services, premium services and special events.
Essential Functions:
- Service inbound customer phone calls and ticket orders keeping customer service a top priority.
- Service and process Full Season, Mini Season, Suite, Group, and Individual ticket accounts.
- Execute daily ticket sales from point-of-sale terminals.
- Staff ticket windows in box office on game days on a rotating schedule.
- Provide strong support for ticket sales team while partnering with ticket sales executives to assist as needed.
- Provide support for all ticketing needs including the troubleshooting of online digital ticketing needs.
- Responsible for the counting and reconciling of daily money deposits.
- Maintain accurate database files and customer information utilizing ticketing databases.
- Recognize opportunities to enhance revenue and customer experiences whenever possible.
Other Duties:
- Assist field operations with field maintenance - pulling tarp, clearing fireworks, etc.
- Represent the Indians at various community outreach events.
- Work shifts at front desk, as assigned by guest relations coordinator.
- Pocket schedule distribution when scheduled by the marketing department, if applicable.
- Other duties as assigned.
Minimum Qualifications:
Bachelor’s degree or equivalent, or currently enrolled in a college/university.
Skills & Abilities:
• Character traits include enthusiasm, honesty and integrity and an eagerness to learn.
• Strong attention to detail.
• Excellent written and verbal communication skills.
• Ability to multitask and meet deadlines in a fast-paced environment.
• Ability to and experience with counting and handling money.
• Proficient with Microsoft Office (Word, Excel, Outlook).
• Ability to work up to 14 hours per day, up to 100 hours per week (in-season).
Dates: February 3, 2025 - September 30, 2025
Hours: 40 hours per week in addition to all home games
Compensation: Competitive monthly stipend
About the Indianapolis Indians
The Indianapolis Indians are the professional Triple-A baseball club affiliate of the Pittsburgh Pirates. In continuous operation since 1902, the organization believes in creating affordable and memorable experiences for fans so they can grow closer together with family, friends, and the community through the game of baseball. The Indians play their home games at Victory Field, a 13,750-seat ballpark located in downtown Indianapolis and White River State Park. The venue opened in 1996 and has received numerous national accolades as one of the best minor league ballparks in the United States. The team has led Minor League Baseball in combined total attendance over the past 14 seasons. In 2018, the organization was recognized as Ballpark Digest Team of the Year. It was also named a 2019 Best Places to Work by the Indiana Chamber of Commerce.
Equal Opportunity Statement:
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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