Photo Retail Manager

POSITION TITLE: Manager, Photo Retail

DEPARTMENT: Photo Operations

POSITION LOCATION: Indianapolis, IN

FLSA STATUS: Exempt

COMPANY SUMMARY:

 Penske Entertainment is a leading provider of world-class sports and entertainment. The organization consists of three prominent entities:

• Indianapolis Motor Speedway is the world’s largest spectator sporting facility and annually hosts the world’s most prestigious auto race: the Indianapolis 500 presented by Gainbridge.
• INDYCAR is the Indianapolis-based governing body for North America's premier open-wheel auto racing series, the NTT INDYCAR SERIES, and its developmental series, INDY NXT by Firestone.
• IMS Productions is a multifaceted broadcast and multimedia division that helps bring INDYCAR and IMS events to life for global audiences.

The Penske Entertainment experience is fast-paced, diverse and impactful. Through its business units, the organization reaches audiences on an international scale, focused on delivering exceptional experience from start to finish.  Employees of Penske Entertainment are challenged daily in a demanding, yet rewarding environment that is best suited for dedicated professionals who want to reach their ultimate potential amid the excitement, tradition, and pageantry of the World’s Greatest Race Course and the premier open-wheel racing series.

POSITION SUMMARY:

The Photo Retail Manager plays a leading role in the administration and operations of the IMS photo storefront. This includes management of all retail locations, inventory, and customer-facing monetization of photographic assets. Much of the role involves prioritizing a top-notch customer experience, both in-person and digitally. The Photo Retail Manager is expected to effectively direct a part-time staff and take strategic initiative to deliver on department goals and revenue targets.  

This individual also plays a key role in the photo licensing process, often fulfilling requests and acting as a liaison with clients. In addition, this individual assists with the archiving of Penske Entertainment historical imagery.

SPECIFIC DUTIES:        

• Deliver a positive, friendly, and easy selling environment for IMS Official Trackside Photo Shop.
• Supervise part-time staff and maintain enhanced workforce plan for key event windows.
• Analyze customer data and industry trends, developing a plan to increase sales opportunities and relevancy of storefront.  
• Greet customers and service needs via the storefront at both the INDYCAR offices and the IMS temporary storefront.
• Accurate placement of orders to Photo Developer and shipment to customers.
• Maintain inventory, merchandise placement, and accurate counts.
• Assist in annual inventory.
• Reach sales targets and increase profits.
• Oversee stock control, receive and review orders.
• Organize special promotions, displays and events.
• Ensure standards of quality and customer service are met.
• Via direction of Photo Operations Manager and Photo Archivist, assist with scanning of incoming and historic imagery.
• Via direction of Marketing & Retail teams, assist with the fulfillment of licensing requests.
• Other duties as assigned by the supervisor.

QUALIFICATIONS:

Supervisory Responsibilities

• Oversee part-time/seasonal retail staff.

 Education

• High school graduate or GED with equivalent experience: in an equivalent company preferred.

Skills/Experience

• 2 years minimum experience in retail sales, preferably in a management role.
• Ability to prioritize and follow up on tasks and perform multiple responsibilities efficiently and accurately at the same time.
• Moderate photoshop skills and knowledge are not required, but helpful.
• Commitment to working with people from diverse backgrounds and commitment to cultural competency.
• Ability to uphold and consistently demonstrate the Penske Entertainment Standards.

 Travel/Work Hours/Flexibility

• General office hours are Monday – Friday, 8:30am – 5:00pm.
• Longer hours and weekends required for the Month of May and other major racing events.
•  No travel, however, this position requires working some weekend and evening hours based upon business needs. Flexibility and adaptability are key skills needed for this role.
• Penske Entertainment acknowledges that the need for flexibility varies across all companies/departments and is not best addressed by a one size fits all flexible work policy. As such, the company encourages supervisors to work with their employees to leverage flexibility as needed to support a healthy balance.

PHYSICAL DEMANDS: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Must be able to lift up to 25 lbs.
• Must be able to see and hear in the normal range with or without correction and communicate verbally and in written form with great facility and must be able to be understood.
• Must have the stamina to work long hours and must be willing to work an irregular schedule, which may include weekends or evenings, as needed.
• Any work outdoors requires physical strength and stamina to endure extreme heat, cold, rain, dust, and other conditions.

WORK ENVIRONMENT: 

 The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Work is primarily performed in an office environment and in close proximity to other workers.
• Incumbent shall be exposed to those conditions normally encountered in a business office environment.
• Employee may also work outdoors, particularly during the racing season. This requires physical strength and stamina to endure extreme heat, cold, rain and other conditions.
• Incumbent may be faced with frequent interruptions and required to meet with others on a regular basis.
• The noise level in the work environment can be loud, due to professional racing events.

COMPANY BENEFITS:

Full-time employees enjoy a very competitive benefit package. Benefits include: Medical (including tax-advantaged Health Savings Account), Dental, Vision, 401(k) with 100% company match up to 5%, Paid Vacation, Personal & Sick Days, 12 Paid Holidays, Company Paid Life Insurance, Pet Insurance, Tuition Assistance, Short-Term & Long-Term Disability, Generous Paid Parental Leave, On-site Workout Facility, and more.

EQUAL OPPORTUNITY EMPLOYER:

Penske Entertainment provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. The Company complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities and/or events.