What are the responsibilities and job description for the Membership and Engagement Manager position at Indianapolis Zoo?
Join our mission-driven team!
As one of the largest zoos in the country that operates without government support, we rely on our members to sustain our mission to protect nature and inspire people to care for the world around us. The Indianapolis Zoo is looking for an enthusiastic Membership & Engagement Manager to support our membership and mid-level giving programs. This is a key position within our Membership and Engagement team, where you will contribute to growing our membership base and enhancing mid-level giving relationships.
Position Overview: The Membership & Engagement Manager will work closely with the Director of Membership and Engagement to manage the membership and Conservation Club programs. You will oversee membership, mid-level giving memberships, and email database management, with a focus on data entry, reporting, and analysis. You will also have the opportunity to lead a team, providing coaching and mentoring to Membership Coordinators and seasonal staff.
This role requires someone who thrives in a fast-paced environment and has a passion for data management, mid-level giving relations, and contributing to a greater cause.
Key Responsibilities:
- Develop strategies to increase membership and charitable giving in alignment with the Zoo's mission.
- Manage day-to-day operations of the Membership and Conservation Club programs.
- Supervise and mentor Membership Coordinators to ensure departmental goals are met and operational tasks are executed accurately.
- Assist in managing email marketing campaigns, database management, and fundraising software.
- Coordinate member and mid-level giving communications, including renewals, acknowledgements, and thank-you calls.
- Analyze data to evaluate the effectiveness of marketing campaigns and retention strategies.
- Organize members-only events such as Breakfast with Santa and Teddy Bear Clinic.
- Collaborate with the Finance Department to ensure compliance with fiscal procedures for membership-related activities.
Qualifications:
- Experience: Minimum 2-3 years of experience in a membership or mid-level-based program.
- Education: A Bachelor's degree in a related field is required.
- Technical Skills: Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook) and experience with fundraising software (Raiser's Edge, Delivra) preferred.
- Skills: Excellent organizational, communication, and customer service skills.
- Working Conditions: Full-time, 40 hours per week. Some evening and weekend work required during peak seasons and special events.
Why Join Us?
- Be part of a passionate, mission-driven organization dedicated to wildlife conservation.
- Work in a dynamic, collaborative team environment.
- Enjoy a variety of challenges and opportunities for professional growth.
- Contribute directly to the Zoo's success and its positive impact on the community and the world.
