Software Contracts Supervisor

Software Contracts Supervisor

Classification: FLSA Exempt

Reports To: VP, Life Science Applications

Summary

The Software Contracts Supervisor at Indica Labs drives ongoing recurring revenue streams through managing renewal of Service, Maintenance, and Support (SMS) contracts and term licenses.

Duties and Responsibilities

·         Directly responsible for reaching annual sales goals set for SMS renewals and for processing term license renewals on behalf of the applications team.

·         Identifies, plans, and implements systems, technologies and processes to assist in achieving SMS revenue targets, including but not limited to:

o   Managing, tracking, and consolidation of multi-asset SMS contracts within the Customer Relationship Management (CRM) software

o   Processing pre-and post-sales documents provided by customers to ensure they are routed appropriately and completed in a timely manner

o   Providing systems to track customer assets for support purposes

o   Managing a documented process for SMS renewals

·         Seeks out, establishes, and manages communication with appropriate customer stakeholders for SMS renewal

·         Develops, manages and documents processes for software contract management

·         Supervises Software Contracts (formerly Sales Operations) team

• Responsible for the appropriate accessing and handling of electronic Protected Health Information (PHI) as outlined by policy and the Health Insurance Portability and Accountability Act (HIPAA)

·         This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee.  Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice

Minimum Qualifications

·         Bachelor’s Degree in any field, experience can substitute on a year for year basis

·         Four years of experience within sales operations or a similar role in sales or customer support

·         Strong organizational skills

·         Experience working with a CRM

·         Strong experience in Microsoft Office Suite of products

·         Authorization to work in the United States, or appropriate authorization to work in the applicant’s current home country (Indica Labs, Inc. does not sponsor work visas)

Preferred Qualifications

·         Experience in inside or outside sales

·         Experience with CRM management and customization

·         Qualifications in finance, accounting, or business

·         Preference given to applicants currently residing in New Mexico

Knowledge, Skills, and Abilities

• Ability to lead by example through self-direction
• Ability to be open, inclusive, and team-oriented with a collaborative approach
• Skilled at negotiation and collaboration with internal and external stakeholders at all organizational levels
• Soft skills, with a passion for providing superior customer service
• Ability to listen to and understand information and ideas in speaking so others will understand
• Ability to communicate information and ideas in speaking so others will understand
• Ability to speak clearly for understanding
• Ability to identify and understand speech of another person
• Ability to read and understand information and ideas presented in writing
• Intermediate skills in Information Technology (IT) and network knowledge
• Ability to think critically and persuade others to change, update, or revise existing procedures

Location

This position is based at our headquarters in Albuquerque, New Mexico.

Working Conditions and Physical Effort

·         No, or limited physical effort required

·         No, or limited exposure to physical risk

·         Work is normally performed in a typical interior/office work environment

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