Client Advocate

Title: Client Advocate

Reports to: NHTD Manager

Employee Classification: Non-Exempt

Job Type: Full Time Position

Days/Hours: Monday to Friday 9AM-5PM (subject to change based on needs of the company)

Position Overview:

A Client Advocate is the front line of the company. A client advocate develops strong relationships with patients to identify customer’s needs and assure that the company value is reflected in every encounter with clients, families, and our referral sources.

Responsibilities:

• Exhibit a friendly, enthusiastic, and engaging demeanor with the ability to understand and explain all our programs in detail.
• Build, maintain, and create strong relationships with patients and their families
• Educate potential members and their families on the different services and insurance options that are available to them as well as eligibility requirements
• Help potential members and their families navigate the enrollment process
• Act as a guide for potential members to advocate for appropriate services
• Collect and manage potential members’ documents and records
• Make home/nursing home visits to establish a connection with potential members
• Continued outreach and engagement with potential members and their families to provide support throughout enrollment process
• Assist patient with enrollment into the company through authorization
• Provide progress reports to patients as well as management
• Resolve patient issues and complaints
• Ability to work in a fast-paced environment and demonstrated ability to multi-task
• Exceptional communication skills demonstrated ability to communicate and follow-up in a timely manner
• Answers phone calls, emails, and other forms of notifications from insurances and/or service coordination agencies for client’s registration.
• Complete client detail intake (pre-screenings, Medicaid eligibility and other intake details)
• Under the direction of the Supervisor and/or Manager on duty, the client advocate will coordinate the process of pre-screening new intakes, review and analyze case details, and communicate with clients.
• Record all communications, visits and information pertaining to potential members enrollment process
• Other assigned duties as directed by management

Skills:

• HOME CARE: (Preferred)
• SPANISH (MUST)
• Excellent verbal and written communication skills in both English & Spanish
• The ability to work independently and within a team.
• Ability to multitask and prioritize tasks and must be flexible in an extremely fast-paced environment, yet stay organized
• Proactive and independent with the ability to take initiative
• Proficient with or the ability to quickly learn applicant-tracking software
• Optimistic, energetic, outgoing, and with great energy.
• Strong interpersonal communication skills - with internal and external staff
• Excellent customer service

Benefits:

• Health Insurance, Dental & Vision Insurance
• Flexible Spending Account
• PTO (Vacation, Sick and Personal Time Off)
• Employee Discount Program
• Paid Holidays and Lunch Break
• 401K

Salary: 50-55K

Work Location: In Office

• Ozone Park, NY
• On the Road

Link Home Care embraces diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. Our employees receive a competitive salary and benefits package. While we sincerely appreciate all applications, only candidates we feel would best be suited for this position will be contacted.

Job Type: Full-time

Pay: $50,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift