Receptionist

Indigo Manor Nursing and Rehab is a skilled nursing home facility and takes pride in providing our residents with an amazing experience. We have an incredible tight-knit family of caregivers that serves our residents everyday with compassion, care and a positive attitude! We value and work hard to appreciate our caregivers because we recognize they are the foundation of our organization. We would love for you to join that family!

Summary

Assists with the efficient operation of the Facility. Facilitates the flow of information within the facility and to Corporate. Maintains the policies and procedures of the facility under the direction of the Administrator.

Essential Job Duties and Responsibilities

1. Delivers an exceptional Patient Financial experience by receiving and directing the patients, by telephone or other electronic means, in a professional and courteous manner and with consciousness and sensitivity to the diversity of the organization and its patients’ needs.

2. Manages a high volume of patient calls, answers patient inquiries, and determines the appropriate path for resolution and follow-up.

3. Demonstrates excellent customer service and expertise to patients, guarantors, and other external and internal contacts through oral and written communication.

4. Responds to and documents all patient and internal inquiries regarding account information.

5. Understands varying business processes and procedures of both the Business Office and internal manager’s queries and can evaluate the most appropriate route for account resolution.

6. Reads, interprets, and understands various differing insurance correspondence including both explanation and coordination of benefits.

7. Demonstrates a basic understanding of varying different reimbursement terms across multiple payers and benefit plan types (HMO, PPO, Indemnity, Medicaid)

8. Demonstrates a basic understanding of accounting.

9. Performs all clerical functions required to complete a request using available information and resources. Coordinates to resolve issues requiring follow- up with the appropriate team, insurance companies, attorneys’ offices, families and other departments.

10. Daily reconciliation of patient accounting, identify and report discrepancies immediately.

11. Support the facility with resident trust activity for banking purposes and monitor resident funds for appropriateness.

12. Other duties as assigned

Qualifications

• Two years of previous Business Office experience in a long-term care environment is preferred
• High School diploma required
• Demonstrated Proficiency with Microsoft Office Products (Excel, Word and Outlook)
• Skill in exercising initiative, judgment, problem-solving, time management and decision making
• Ability to handle information in a confidential manner
• Ability to effectively communicate in both verbal and written format
• Superior customer service skills and ability to work effectively with a team