Admin

About Indigo Physiotherapy

At Indigo Physiotherapy, we believe in challenging the traditional models of care to cultivate true whole-body healing. We offer one-on-one, personalized treatment sessions with our Clients, focusing on their individual goals for healing and returning to function.

Using an ever-evolving paradigm of whole-body health, at Indigo we blend traditional medicine with holistic approaches to create and propagate individualized healing, wellness, movement, and function across the lifespan.

We strive to create and maintain an atmosphere of safety and welcome for all who walk through our door. As an employee of Indigo Physiotherapy, you play an important part in creating that atmosphere for our Clients.

Indigo's model is based upon the relationships we build with our Clients and the time we have available to spend with them.

As a concierge physical therapy and integrative health practice, we respond timely to our Clients' needs, have the ability to flex our hours and schedule to help our Clients get the treatment they need quickly.

As the models for healthcare change, Indigo is on the forefront of the future of healthcare, putting the client first.

We are highly trained specialists in pelvic floor dysfunction, inclusive but not limited to sexual dysfunction, pelvic pain, endometriosis, fertility, incontinence, pregnancy-related issues and pain, bowel issues, sexual trauma and general women's and men's health issues.

About the role

Indigo Physiotherapy is hiring for an Admin Position in Columbia!

What you"ll do

• Greet patients with a warm and friendly demeanor
• Determines the nature of patient visits, explain relevant procedures, and process paperwork as needed
• Assist clients with scheduling initial appointments(over the phone and / or in-person), follow-ups, processing payments for service, and any further questions
• Verify all patient account information is correct (DOB, Insurance, address, CC etc.)
• Answer phones, emails and correspond to other forms of patient communication
• Proactively optimize, monitor and manage practitioners schedules which includes helping to plan and maintain calendars, including practice events and staff meetings
• Monitor and manage staff waitlists to optimize clinic performance
• Keep all client / clinic files and spreadsheets organized for PT staff to access
• General facilities support, r : e;inventory, laundry, cleaning, light plant care, organization
• Enforce company policies (i.e cancellation, inclement weather, treatment for minors)
• Resolve technological issues as needed if able
• Support providers and assist them with assigned tasks
• Maintain professional clinic appearance and environment
• Receive mail and or packages and distribute accordingly
• Serve as the chaperone for any client requesting one during intake
• Coordinate with marketing director the rolling out of clinic wide specials
• Facilitation of company events
• Any other duties and tasks directed by the CD, RD or CMO
• Collaborate / assist admin team members across locations

Qualifications

• Previous reception experience preferred, ideally in a clinical or outpatient setting
• Ability to work effectively with a team
• Ability to communicate with clients in a friendly, efficient, and professional manner
• Computer Literate
• Takes initiative on tasks without prompting
• Can maintain sensitive and confidential patient information (HIPAA)

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Last updated : 2024-11-17