COMMUNITY DIRECTOR (Puyallup)

Job Title: Community Director

Location: Puyallup (New lease up property)

Reporting to: Investment Manager

Type: Full-Time

Job Description

At Indigo Real Estate, we attribute much of our properties’ successes to the strengths of our team members and we are seeking an experienced roving manager who is passionate about customer service and driven to succeed.

A community director will be responsible for overseeing and managing a 178-unit new lease up property in Puyallup, WA. We are looking for a highly organized, energetic, self-starter who enjoys a fast-paced work environment and takes ownership in all aspects of their work. The successful candidate will possess outstanding customer service and sales talents, multitasking and problem-solving skills and the ability to react with appropriate levels of discretion and urgency to situations or events that require quick response and superb communication. This candidate will be passionate about providing exceptional service and hospitality to consistently exceed customer expectations, finding great satisfaction in helping to create a sense of community. They will also demonstrate a strong sense of initiative, a collaborative work style, and a strong work ethic, taking pride in accurate data-entry, accounting, reporting and professional work product.

Objectives of this Role

• Supervising and supporting site teams: The community director will provide guidance, training, and support to help site teams meet their goals and objectives.
• Responsible for supporting, planning, controlling, and directing the day-to-day operation of the property, and for maintaining effective and harmonious resident relations. A community director ensures that all sites adhere to company policies, procedures, and standards.
• Manage to meet corporate financial objectives and protect the value and integrity of the real estate, respective of all fair housing requirements and any applicable government agency standards.
• This role includes, but is not limited to, personnel training and management, leasing, collections, resident services, maintenance, budgeting, capital improvements, accurate reporting and compliance with all applicable partners, laws, and company policies.
• Ensure adherence to safety policies and procedures.
• Maintain accurate accounting for site level revenue and expenses including rent collection and timely submission of invoices and bids.
• Enact standards for weekly and monthly reporting, maintaining accurate resident files and affordable housing compliance, if applicable.
• Collaborate to support property marketing strategies consistent with established procedures.
• Assist in coordination and updates to advertisements and listings, especially via third-party Independent Listing Services (ILS).
• Preparing materials for annual budgets and ongoing monitoring of cost center expenditures and forecasts, adhering to financial targets.
• General support for the Investment Manager, and other duties as assigned.

Desirable Qualifications

• Experience in managing multifamily properties. Prefer downtown Seattle market experience.
• Ability to supervise a team of 5 or more.
• Working knowledge of property management software such as Yardi Voyager.
• Ability to communicate effectively both verbally and in writing.
• Able to work well under pressure, is self-motivated, self-directed, and is able to work with/without direct supervision.

Required Experience

• Presently or recently employed with a property management company.
• Minimum of 5 years of property management experience.
• Resume must include number of units for current and past employment.
• Ability to exercise quick and accurate judgement and maintain confidentiality
• Effective conflict resolution and customer service skills
• Ability to set priorities and multi-task with a strong attention to detail.
• Working knowledge of Yardi or other property management software preferred.

Employment Benefits

Indigo offers a positive, team-oriented work environment, competitive salary, performance incentives, and a full benefits package for full-time employment upon meeting eligibility requirements.

• Compensation: $75k to $82k depending on experience.
• Monthly incentive bonus
• Employee housing – 50% discount available
• Medical/Dental/Vision
• Medical Flex-spend Account
• Life Insurance
• 401(k) Retirement Savings plan with Employer match
• Vacation and paid holiday time
• Sick & Safe Leave
• Numerous, additional employee resource programs