What are the responsibilities and job description for the Key Account Manager position at Indigo Slate?

Job Description

KEY ACCOUNT MANAGER - Digital Services

This role requires that you have experience working with a comcast account.

Are you passionate about helping clients reach their peak performance? Can you blend natural charisma with effective communication and tactful diplomacy? Then we might have just the thing for you…

We are growing! We’re seeking an Account Manager who will serve as a main point of contact for one of our global accounts in the media and telecom space to focus on US growth. The ideal candidate for the role is a highly motivated and collaborative client partner with experience in selling experience design, engineering and data services. You drive relationships with a passion for understanding client challenges and the capability to help solve customer needs through research, design, engineering, data and technology solutions offered by Zensar-Foolproof-Indigoslate.

Come help us develop and deliver work we can all be proud of.

RESPONSIBILITIES :

As an Account Manager, you will demonstrate the following core responsibilities :

Account Retention & Growth

Work with clients across assigned focus areas in support of Global Client Partner to uncover business needs and objectives, craft appropriate strategies, and help identify and implement proper solutions
Have a general understanding across research, design, engineering, data and technology offerings
Pitch support and preparation, as needed / identified by Account Director
Develop broad industry and customer-specific expertise
Communicate clearly and effectively with client teams to achieve set goals of each project
Maintain continuity across projects and clients, advocate for the well-being of the client relationship
Meet with your manager on a regular basis to report and discuss client activity, growth opportunities, and profitability by project, as well as development and execution of account plans

Build and Grow Client Relationships

Able to understand clients' business and generate new ideas to enhance client performance

Lead client meetings and proactively contribute to strategic conversations

Focus on delivery quality, customer experience, CSAT and revenue retention

Build trust, credibility, and client referrals

Develop multi-tiered client relationships

In partnership with Account Director, actively pursue relationship health and account growth through frequent virtual and / or face-to-face meetings with clients

Team Commitment

Lead cross-functional teams with clarity and translate client needs to SMEs effectively

Work with Account Directors and discipline leads to proactively strategize sustain efforts and growth of account

Foster teamwork and a constructive work environment

Be a part of a team that rewards creative problem solving

Create Program Plans, Proposals, Estimates, Statements of Work, and Creative Briefs, providing input and insight to the appropriate team members

Drive Against Stated Business Objectives

Work with service delivery leads to develop new client proposals and services

In partnership with Account Director, play an active role in growing recurring revenue and build / maintain long-term relationships with clients

Maintain or improve account profitability and work with PMs to meet or exceed budget goals

Support Account Director to manage and drive the pipeline activities as well as update, track, and monitor the pipeline

Work with Account Director to negotiate deals to optimize margin

REQUIRED QUALIFICATIONS AND EXPERIENCE :

Bachelor’s degree or equivalent experience

10 years previous SI or design engineering digital agency

Previous experience as main point of contact on highly integrated projects and accounts

Previous experience with managing Comcast / NBCU

Experience managing digital projects and a strong desire to continue learning

Experience with scoping projects, drafting briefs and managing budgets

Basic understanding of brand strategy and creative processes

Exceptionally strong communication skills, written and verbal

Proficient computer skills and interest in exploring new tools and technologies

Demonstrated relationship-building skills, both internally and with clients

Proven ability to effectively lead cross-functional teams and provide thoughtful leadership across multiple projects running concurrently

NICE TO HAVE :

A sense of humor that can even tolerate (if not outright encourage) puns

A desire to connect with clients as people and not just accounts / opportunities

A healthy sense of the ridiculous

What's in it for You?

Join our growing team and contribute your ideas and leadership in ways that are meaningful. This is work the way you always hoped it would be. Authentic feedback, support for your personal and professional growth, and empowerment to help shape the agency. We offer lots of perks including competitive compensation and full benefits.

Indigo Slate is a full-service human experience company. We are a digital organization backed by a global engineering leader, and we’re dedicated to helping clients build transformative experiences from start to finish. We create smart experiences that deliver powerful results through a profound intersection of marketing, technology, business, and creative. We understand that brands are no longer judged through their advertising, but through each touchpoint, both internal and external, building strength with every experience.

At Indigo Slate, we harness a mix of skills unique in our industry—equal parts strategic consultancy, creative agency, and technology thought leadership—to build and run some of the best experiences on the planet.

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