What are the responsibilities and job description for the Community Director position at Indio Management?
Allow us to INTRODUCE ourselves:
Headquartered in Dallas, Indio is proud to call Texas home. With deep roots in the community, we approach each day with an outward focus on how we can help others. We believe maintaining a lifestyle for our residents is essential, and we focus on exceptional service, effective communication, and rapid responsiveness. Sometimes the most basic things are also the most important.
Our INTENT for hiring:
The Community Director is responsible for the property’s operational and financial success through successful management and oversight of leasing and collections programs, resident satisfaction, maintenance, revenue enhancement, and capital improvements (when necessary).
A day IN the life:
- Responsible for the assigned community's overall operations (office, maintenance, resident, and vendor relations).
- Ensure all administrative paperwork is accurate, complete, and submitted on a timely basis.
- Perform physical inspections of the property and verify the condition of vacant apartments.
- Coordinate with maintenance and make-ready staff to ensure timely recondition of apartments after move-out.
- Provide constant vendor/contractor communications concerning work scheduling, billings, vendor relations, and insurance certifications. Approve and submit all invoices to the corporate office for payment.
- Maintain records of all aspects of management activity daily, weekly, and monthly. Generate various reports as required.
- Conduct monthly market surveys and provide trend report information.
- Ensures all rents are collected when due and posted promptly, operate financially within the approved budgets.
- Perform evictions, utility cut-offs, and landlord liens as required on delinquent rentals.
- Assist in the formulation of budgets and income projections on an annual basis in a timely and accurate manner.
- Hire, train, motivate and supervise all on-site staff to achieve the assigned community's operational goals. This includes new employee on-boarding and training, ongoing formal and informal performance evaluation, instructing and advising on-site staff of employee procedures and guidelines.
- Ensure that all resident requests or complaints are resolved quickly, efficiently, and courteously.
- Review all notices to vacate to determine the cause of the move-out.
- Initiate and implement policies/procedures to maintain resident communications, e.g., complaints, service requests, etc.
- Implement, design, and maintain a resident retention program (newsletter, resident referral program, or social activities).
Qualities we are INTERESTED in:
- High School diploma, or general equivalent degree (GED)
- Bachelor's degree preferred
- Minimum of one year in a supervisory/management role required
- Minimum three years of residential property management experience required
- Must be available to work days, nights, evenings, weekends, and on-call as necessary.
- Luxury Apartment experience preferred.
What's IN it for you:
- Medical, Dental, Vision Insurance
- 401K Company Match
- 3 weeks of Paid Time Off (PTO)
- 15 Paid Company Holidays
