What are the responsibilities and job description for the Leasing Professional position at Indio Management?
Allow us to INTRODUCE ourselves:
Headquartered in Dallas, Indio is proud to call Texas home. With deep roots in the community, we approach each day with an outward focus on how we can help others. We believe maintaining a lifestyle for our residents is essential, and we focus on exceptional service, effective communication, and rapid responsiveness. Sometimes the most basic things are also the most important.
Our INTENT for hiring:
The Leasing Professional is responsible for coordinating and executing the community’s marketing, leasing, and renewal strategies to achieve occupancy, revenue, and resident satisfaction goals.
A day IN the life:
- Greet prospects professionally and present the assigned property's features and benefits, and properly secure lease agreements from qualified persons.
- Follow up on prospective residents and market the community to telephone prospects. Convert phone calls to tours, property tours to leases, and the internet leads to tours and leases.
- Shows/tours apartment homes to prospective residents while following the proper procedures and safety guidelines.
- Ensure guest cards are complete, entered into the property management software, and completed for prospects.
- Accurately prepare and complete all lease-related paperwork, from the application process through move out, including processing rental applications, preparing move-in information, lease files, renewal letters and leases, and any other residents' leasing-related documents.
- Participate in answering phones, taking messages, responding to email leads and inquiries, filing and entering work orders in property management software.
- Provide quality customer service and timely response to customer requests and complaints.
- Develop and maintain first-class customer service relationships with prospects and residents.
- When on grounds, physically inspects the community, picks up litter, and reports any maintenance needs to the Service Team.
- Assist with shopping competitive properties.
- Maintain thorough product knowledge of the property, sister properties, corporate housing partner, and competitors.
- Assist Community Director and other team members in developing and implementing effective marketing goals to increase traffic and leads.
- Assists with resident functions and as directed by the Community Director and other team members.
- Occasional needs to utilize personal transportation to inspect the apartment community and surrounding neighborhood and visit the corporate office.
Qualities we are INTERESTED in:
- High School diploma, or general equivalent degree (GED)
- Associate’s or Bachelor's degree preferred
- Minimum of 6 months of experience in a customer service or sales related position
- Previous experience in residential property management a plus
What's IN it for you:
- Medical, Dental, Vision Insurance
- 401K Company Match
- 3 weeks of Paid Time Off (PTO)
- 15 Paid Company Holidays
