What are the responsibilities and job description for the Customer Service Associate position at Individual FoodService?
Job Description: We are seeking a highly skilled Customer Service Associate to join our team at Individual FoodService. As a key member of our customer service department, you will be responsible for providing exceptional support to our customers, resolving issues efficiently, and ensuring a positive experience.
Key Responsibilities:
- Respond to customer inquiries via phone, email, or chat, providing timely and accurate information
- Resolve customer complaints by listening actively, empathizing with concerns, and offering solutions
- Process customer orders and changes according to established policies and procedures
- Maintain accurate records of customer interactions, including notes and follow-up actions
Requirements:
- Bilingual skills in Spanish are required
- High school diploma or equivalent is necessary; an associate or bachelor's degree is preferred
- Excellent communication and interpersonal skills are essential
- Basic computer knowledge and typing skills are necessary
