Operations Manager

General Purpose:  Operations Manager will plan, organize, direct, manage, evaluate and are responsible for the operations and budget of warehouse facilities, including the identification of opportunities for warehousing operation improvements.

Salary: $115k-$140k yearly depending on experience

Distinguishing Characteristics:  Direct and oversees intensive warehouse/distribution operational policies, objectives, and initiatives.  Relies on extensive experience and judgment to plan and accomplish goals.  Performs a variety of tasks that revolve around the entire operation.  Leads and directs the work of others, which includes a management team.

Essential Duties/Responsibilities: Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other than the general responsibilities, this level includes the following and other duties may be assigned to meet business needs.

• Oversee all special projects
  • Resource allocation
  • Timeline management
  • Problem resolution

• Oversee and manage the day-to-day operation of the warehouse/distribution functions.

 

• Direct activities related to dispatching, routing, and tracking transportation vehicles.

 

• Plan, organize, and manage the work of subordinates and management staff to ensure that the work is accomplished in a manner consistent with organizational requirements.

 

• Direct investigations to verify and resolve customer or shipment complaints.

 

• Serves as contact persons for all workers within assigned territories.

 

• Collaborate with other managers and staff members in order to formulate and implement policies, procedures, goals, and objectives.

 

• Monitor operations to ensure that staff members comply with administrative policies and procedures, safety rules, union contracts, and D.O.T regulations.

 

• Comply with all OSHA, and Fleet regulations.

 

• Promote safe work activities by conducting safety audits, attending company safety meetings, and meeting with individual staff members.

 

• Develops and maintains operational plans to include all operational requirements which include labor hours, production costs, and meeting financial objectives.

 

• Ensure optimal utilization of warehouse management systems.

 

• Track productivity data and monitors department reports, records, documentation and determines necessary changes for overall operation improvements.

 

• Direct and coordinate, through subordinates and management, activities of Warehouse/Transportation operations department in order to obtain use of equipment, facility.

 

• Conduct investigations in cooperation with regulations to determine causes of transportation accidents and to improve safety procedures.

 

• Conduct employee training sessions on subjects such as quality improvement and business needs requirements.

 

• Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes.  As well as discharge, transfer, or promote workers.

 

• Maintain a clean and organized facility that is “tour ready” at all times.

 

• Participate in union contract negotiations and settlements of grievances.

Knowledge, Skills and Qualifications of:  Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
The Operations Manager should have knowledge of applicable regulations, health and safety, public safety and security, administration and management, transportation principles and methods, change management principles and methods, personnel and human resources, labor relations, mathematics, customer and personal service, English language, or other languages as required, and production and processing.

The Operations Manager should have the following skills sets:  Coordination, critical thinking, management of personnel resources, speaking, judgment and decision-making, social perceptiveness, complex problem solving, negotiation, time management, and active listening.

Education/Training/Experience:

The Operations Manager require completion of a college or university program in business administration or in a discipline related to facility operation and maintenance, or an equivalent combination of technical training and experience in administration or maintenance.

Physical Demands and Working Environment:  The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Environment and Physical:  May need to adapt to multi-temperature work environments.  Works extensively in an office environment sitting for long periods of time and standing for long periods of time.  With repetitive computer and telephone use.  Long hours, and schedules may be flexible.  May require heavy lifting, bending, or stooping by this occupational category.

ADA Statement:  A qualified employee or applicant with a disability may be provided a reasonable accommodation to perform the essential job functions of a position in compliance with the American with Disabilities Act.

FLSA Determination:  Meets management exemption from overtime performs above 50% of “primary duties, directly related to general business operations of employer’s clients, Discretion & Independent Judgment.”
 

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