Department Supervisor

General Summary
The Department Supervisor will assist with managing overall store operations and assume primary responsibility for store operations in the absence of the Store Manager and/or Assistant Managers. The Department Supervisor will also assist in managing and directing staff to achieve company goals and objectives.

Essential Duties & Responsibilities:
Customer Service
• Project a positive representation of Gretna/Springfield Ace Hardware.
• Proactively assist customers in solving problems.
• Greet customers entering and throughout the store. Thank customers when finished and when they are leaving the store.
• Project a friendly, outgoing demeanor; work well with customers as well as associates.
• Ensure all calls and pages are answered promptly, courteously and effectively.
• Handle customer complaints. Work to resolve problems with the customer and have Gretna/Springfield Ace Hardware’s best interest taken into consideration.
• Possess excellent product knowledge and knowledge of store layout and location of products.
Store Operations
• Ensure a positive, professional and safe work environment for all associates.
• Supervise the “general operations” of the entire store.
• Responsible for opening and closing the store.
• Assist with the implementation of Store Support Center programs.
• Help ensure successful Loss Prevention, Safety and Internal Audits.
• Work with Store Manager, Assistant Manager-Operations and Assistant Manager-Merchandising on all aspects of running the store.
• Communicate any operational or managerial issues to the Store Manager in a timely manner.
• Assist with daily maintenance, orderliness and cleanliness of the sales floor, stock room and outdoor merchandise areas.
• Help ensure that weekly price changes and label updates are completed timely and accurately.
• Assist with all cashiering functions including training, maintenance, audits, and reports.
• Perform all other duties as assigned.
Inventory & Merchandising
• Help ensure forklift operations and receiving is completed in a safe and efficient way.
• Assist to ensure receiving; checking in and stocking of merchandise for the store is being done completely.
• Assist with maintenance of back stock levels.
• Assist to ensure that cycle counts and negative on hand reports are completed timely and accurately.
• Assist with merchandise resets throughout the store.
• Assist to ensure all signage is current in the store.
• Present a clean and orderly sales floor, including end caps and promotional and incremental merchandising.
Leadership
• Manage all aspects of store operations in the absence of the General Manager, Assistant Manager-Operations or Assistant Manager-Merchandising.
• Lead by example; be approachable by all associates and customers.
• Assist in training of all associates.
• Participate in store meetings.
• Communicate any merchandising, cost control or sales idea to the General Manager for follow up.
• Work with the General Manager, Assistant Manager-Operations, and Assistant Manager-Merchandising to prepare for advancement.

Requirements
Other Essential Requirements
Ability to exhibit and incorporate our Core Values into daily decisions and interactions with others:
o SERVICE – Amaze our customers, our associates and our communities by delivering on our helpful promise.
o PASSION – Showing our love for the work we do, our customers, and our associates.
o RESPECT – The humble appreciation that every person is unique and valued.
o INTEGRITY – An authentic commitment to moral and ethical behavior.
o TEAMWORK – Together we can achieve extraordinary things.
o EXCELLENCE– A disciplined approach to achieve outstanding results through continuous improvement.

Minimum Skills, Requirements and Qualifications
• High School or GED equivalent.
• Previous retail management experience preferred. Hardware experience preferred.
• Standing, walking, lifting (up to 25lbs) and climbing.