What are the responsibilities and job description for the Lumber Yard Associate position at Individually Owned and Operated Ace Hardware Store?
Notice to Applicant about this Employer: You are applying for a job with an independently owned cooperative member of Ace Hardware Corporation, who operates this Ace Hardware store, not Ace Hardware Corporation. The independent store owner alone is responsible for and independently makes all decisions concerning employment related matters, including hiring, firing, discipline, supervision, staffing and scheduling. Ace Hardware Corporation will not receive a copy of any applications submitted for this position, and will have no control over interviews and/or hiring decisions, does not control and is not responsible for the employment policies and practices of the independent store owner. If hired, the independent store owner will be your only employer. Ace Hardware Corporation is not the employer for this position. The Ace Hardware trademarks, logos and designs are owned by Ace Hardware Corporation and used by independent store owners under a license from Ace Hardware Corporation.
About Farmers & Builders Ace Hardware
This company and its locations are owned and operated by brothers Greg Cochran and Matt Cochran who are actively involved in the day-to-day operations.
General Summary
The Lumber Yard Associate's primary jobs will be to load customers on the yard and to make deliveries to job sites. Our goal as a company is to provide an amazing customer experience unparalleled in the industry from beginning to end and this position is part of this experience. Other duties include receiving and stocking of merchandise and helping maintain a clean and orderly merchandise presentation and overall yard cleanliness.
Essential Duties & Responsibilities
Include the following. Other duties may be assigned.
Customer Service:
• Provide a positive representation of Farmers & Builders Ace Hardware.
• Proactively assist customers in loading of merchandise.
• Greet customers entering and throughout the yard and on job sites. Thank customers when finished and when they are leaving the yard or we are leaving the job site.
• Possess a friendly outgoing demeanor; work well with customers as well as associates.
• Ensure all pages and calls are answered promptly, courteously and effectively.
• Forward any customer complaint that cannot be handled to a member of management.
• Possess strong product knowledge and knowledge of yard layout and location of products.
• Assist customers throughout the yard and job sites with personal, customized service based on the premise of amazing every customer, every time.
Store Operations
• Assist in creating a positive, professional and safe work environment.
• Assist with receiving, checking in and stocking of merchandise throughout the yard.
• Load customers by loading ticket once transaction has taken place.
• Deliver materials to job sites/homes by flatbed truck that will often require use of a truck-mounted forklift but also may require a dump bed, scissor-lift, or pickup truck.
• Assist with maintaining back stock levels.
• Assist with daily maintenance, orderliness and cleanliness of the yard, stock room and outdoor merchandise area.
• Operate forklift with proper training.
• Communicate any Store Support Center issue to General Manager for follow up.
• Communicate any merchandising, cost control or sales idea to General Manager.
• Participate in store meetings.
• Be professional in appearance and actions.
• Perform all other duties as assigned.
Other Essential Requirements
Education/Training
High School or GED equivalent.
Experience
Formal retail lumberyard experience or construction industry experience preferred but not required. Forklift experience is a plus.
Physical Demands
Standing, walking, lifting (up to 100lbs possibly) and climbing.
