What are the responsibilities and job description for the Indivior Experience and Support Service Manager position at Indivior?
TITLE:
Indivior Experience and Support Service Manager
Title: Indivior Experience and Support Service Manager
Reports To: Head of Indivior Experience and Office of the CEO
Location: Richmond, Virginia
Indivior is a global pharmaceutical company working to help change patients' lives by developing medicines to treat opioid use disorder (OUD). Our vision is that all patients around the world will have access to evidence-based treatment for the chronic conditions and co-occurring disorders of OUD. Indivior is dedicated to transforming OUD from a global human crisis to a recognized and treated chronic disease. Building on its global portfolio of OUD treatments, Indivior has a pipeline of product candidates designed to expand on its heritage in this category. Headquartered in the United States in Richmond, VA, Indivior employs over 1,000 individuals globally and its portfolio of products is available in over 30 countries worldwide. Visit www.indivior.com to learn more. Connect with Indivior on LinkedIn by visiting www.linkedin.com/company/indivior.
POSITION SUMMARY:
The Indivior Experience and Support Service Manager is a multifaceted role which includes the oversight and management of the Indivior experience, facilities, Environmental Health and Safety (EHS) programs and support services. The right candidate is someone who thrives in a fast-paced environment where no two days are the same. In this role, you will be responsible for creating and maintaining a welcoming, efficient, enjoyable office environment, managing office operations, coordinating events, and ensuring that employees have the resources and support they need to thrive. In addition, this role will be responsible for overseeing the maintenance and safety of our facilities, ensuring compliance with environmental regulations, managing facility operations, implementing EHS programs, leading initiatives to improve workplace safety and sustainability and promoting a culture of health and safety within the organization. The ideal candidate is organized, proactive, and passionate about enhancing the workplace experience, believes that no job is too small and works well in a collaborative environment.
ESSENTIAL FUNCTIONS:
The responsibilities of this role include, but are not limited to, the following:
INDIVIOR EXPERIENCE
- Create a welcoming and inclusive office environment.
- Plan and coordinate office events, meetings, and activities including but not limited to POA, Executive Committee meetings, leadership offsites, etc.
- Foster a positive company culture through various initiatives.
- Working under the direction of the Head of Indivior Experience and Office of the CEO to plan, book, facilitate, track and execute company events.
- Manage and maintain appropriate budgets
- New hire onboarding assistance and participation including up to scheduling and segment facilitation.
FACILITIES MANAGEMENT
- Oversee the maintenance, repair, and operation of company facilities.
- Manage vendor relationships and contracts for facility services.
- Ensure facilities are compliant with local, state, and federal regulations.
- Develop and implement facility improvement projects.
- Provide detailed analysis, evaluation and recommendations for improvements, optimization, development, and/or maintenance efforts.
- Manage facilities planning and operational support.
- Manage records and information systems, ensuring compliance with federal and state requirements.
- Prepare detailed operational manuals to inform facilities management best practices.
- Monitor and assess regulatory changes and make updates as necessary.
ENVIRONMENTAL HEALTH AND SAFETY (EHS)
- Develop, implement, and monitor EHS policies and programs.
- Ensure safety programs and policies remain up to date.
- Conduct regular safety audits and inspections.
- Ensure compliance with environmental regulations and standards.
- Lead incident investigations and implement corrective actions.
- Provide EHS training and education to employees.
-
Sustainability Initiatives:
- Promote sustainable practices within the organization.
- Develop and implement programs to reduce waste, energy consumption, and environmental impact.
- Collaborate with stakeholders to achieve sustainability goals.
- Work with the Sustainability Working Group
SUPPORT SERVICES
- Assist with administrative tasks such as scheduling, travel arrangements, and expense reports.
- Support HR and other departments with onboarding and offboarding processes.
- Handle confidential information with discretion.
- Oversee daily office operations and ensure a smooth workflow.
- Manage office supplies, equipment, and vendor relationships.
- Coordinate office maintenance and repairs.
- Implement and maintain administrative office policies and procedures.
- Assist with putting together decks as necessary.
- Other duties and responsibilities as assigned.
MINIMUM QUALIFICATIONS:
- Bachelor’s degree preferred (will consider work experience in place of 4-year degree)
- A minimum of 7 years’ experience in facilities management or corporate management environment
- Strong proficiency with Microsoft Applications (Word, PowerPoint, Excel)
- Familiarity with health and safety requirements and like programs (OSHA, etc.)
- Experience working in a fast-paced environment
- Local to the Richmond, Virginia area
- Ability to travel up to 5 times per year
COMPETENCIES/CONDUCT:
In addition to the minimum qualifications, the employee will demonstrate:
- Exceptional organization and time management skills
- Superior communication skills
- Ability to exercise appropriate discernment of information
- Ability to manage confidential information appropriately
- Attention to detail
- Ability to manage high-stress situations with ease
- Strong knowledge of EHS regulations and standards.
- Excellent leadership, communication, and organizational skills.
- Ability to manage multiple projects and priorities.
- Certification in EHS (e.g., OSHA, NEBOSH) is a plus.
BENEFITS:
Indivior is committed to providing a culture driven by guiding principles and top-tier benefits that match the importance of the work we do. The Indivior experience includes:
- 3 weeks’ vacation plus floating holidays and sick leave
- 401(k) and Profit-Sharing Plan- Company match of 75% on your first 6% of contributions and profit-sharing contribution equal to 4% of your eligible pay
- U.S. Employee Stock Purchase Plan- 15% Discount
- Comprehensive Medical, Dental, Vision, Life and Disability coverage
- Health, Dependent Care and Limited Purpose Flex Spending and HSA options
- Adoption assistance
- Tuition reimbursement
- Concierge/personal assistance services
- Voluntary benefits including Legal, Pet Insurance and Critical Illness coverage
- Gym, fitness facility and cell phone discounts
GUIDING PRINCIPLES:
Indivior’s guiding principles are the foundation for each employee’s success and growth. Each employee is expected to demonstrate understanding and adherence to our guiding principles in their everyday performance.
COMPLIANCE OBLIGATIONS:
Indivior is committed to maintaining a workplace where employees are committed to compliance and feel comfortable raising concerns about potential violations of policies or unethical behaviour. As part of your responsibilities, you are expected to:
Employee Obligations:
- Have unquestionable ethics and integrity with the willingness to stand firm on these principles even under significant pressure
- Risk IQ: Know what policies apply to your role and function and adhere to them.
- Speak Up: If you see something, say something.
Manager Obligations:
- Have unquestionable ethics and integrity with the willingness to stand firm on these principles even under significant pressure
- Reinforce risk awareness with your team, with accountability and oversight for ongoing review and mitigation.
- Model and reinforce a Speak Up culture on your team.
The duties and responsibilities identified in this position description are considered essential but are not limited to only those outlined. The employee may perform other functions that may be assigned. Management retains the discretion to add or change the duties of this position at any time.
EQUAL EMPLOYMENT OPPORTUNITY
EOE/Minorities/Females/Vet/Disabled
